Learning and Development Systems Analyst

Job Description The Systems Analyst will support the Learning & Development (L ) department by maintaining, optimizing, and troubleshooting L  department learning experience platforms. This role works closely with the L  System Administrator to ensure smooth operations of platforms such as the Learning Management System (LMS), Knowledgebase, training environments, and other digital learning tools. The Systems Analyst will gather requirements, analyze system performance, assist in configurations, and provide end-user support to enhance the overall learning experience.

You will need to reside within 50 miles of one of our beautiful contact centers (Tempe, AZ, Phoenix, AZ, Oklahoma City, OK or Louisville, KY).

• Manage the daily operation, performance, and maintenance of L  learning platforms (e.g., LMS, Knowledge Base, training systems), including monitoring diagnostics and performing audits to ensure reliability and security.
• Provide support for end users, resolving access, navigation, and content issues while escalating complex cases as appropriate.
• Manage user provisioning, role assignments, and permissions.
• Partner with the L  System Administrator to configure, test, and implement system updates, integrations, new features, and release scheduling.
• Assist in uploading, testing, and maintaining learning content and knowledge base articles, including quality assurance checks on content, configurations, and automated workflows.
• Support compliance training assignments, tracking, reporting, and audit readiness.
• Assist with data management by ensuring accuracy and integrity, generating reports, tracking learning metrics, and analyzing trends to identify areas for improvement.
• Maintain the system administration playbook, including configuration guides, SOPs, troubleshooting steps, maintenance logs, and escalation paths.
• Gather requirements from L  stakeholders and translate learning needs into system functionality.

• 2 years previous experience working with a Learning Management System (LMS), knowledge base, and/or e-learning platforms strongly preferred.
• Proficiency with Microsoft Excel, reporting tools, and data analysis.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent written and verbal communication skills, with the ability to collaborate across technical and non-technical teams.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Service-oriented mindset with experience providing end-user support.
• Ability to document processes and create standard operating procedures (SOPs).
• Basic understanding of eLearning standards and file types (e.g., SCORM, xAPI, AICC) preferred.
• Basic knowledge of system integrations, APIs, or reporting tools (e.g., Power BI, SQL) is a plus.
• Understanding of compliance, accessibility, and data security best practices preferred.
• Project coordination or change management experience is a plus.
• Familiarity with customer care operations or the telecom industry is a plus.
• Previous experience in L  roles such as curriculum designer, instructional designer, or trainer preferred.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores,…