Help Desk Support Technician
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-03-01
Listing for:
Santrac Technologies Inc.
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
San Trac Technologies is a highly innovative Information Technology, VOIP Telephone and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Help Desk Support Technician position.
San Trac Technologies is seeking a qualified applicant to fill the position of Help Desk Support Technician. The successful applicant will play a major role in helping the company provide customers with excellent technical support and complete assigned projects.
Skills:- Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
- Exceptional written and non-verbal communication skills
- Professional dress and appearance
- Ability to work independently and initiate action
- Excellent technical knowledge
- The capacity to work well on your own or in a team
- Reliable and self-motivated individual
- Coachable and willing to learn San Trac Technologies procedures
Top 3 Skills Needed For The Job
- Experience and knowledge of Microsoft Desktop Operating systems (Windows 10, 11)
- Active Directory (Account Creation, Termination, password resets)
- Office 365 (Word, Excel, PowerPoint, Outlook)
- Creating email account for O365 and Exchange online environment
- Configure VPN client software for remote users
- Supporting hosted VOIP systems by making changes per customer request
- Provide remote and onsite support to our clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
- Perform preventative maintenance on a set schedule
- Troubleshooting and hardware repair of client’s desktop computers
- Assist on network upgrade projects
- Excellent self-motivational, organizational and time management skills
- Excellent written and verbal communication skills, including the ability to effectively communicate to both business and technical individuals
- (CompTIA) A+ certification
- Readiness to travel locally/Ability to travel to customer location
- Pass a Drug & Background Check
- Valid Driver’s License
- Knowledge of PC/laptop repair, printer repair and local area networks
- Ability to lift or move various computer equipment
- Able to work mornings, evenings and weekends
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