Technical Support Engineer-Film and Scatterometry Technologies

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

At KLA, we are leaders in advanced inspection, metrology, and process control technologies that enable the world’s most innovative semiconductor manufacturing. Our customers rely on us to solve some of the industry’s most complex technical challenges—and our Technical Support Engineers are essential to that success.

As a Technical Support Engineer supporting Film and Scatterometry Technologies (FAST), you will be a key technical partner to both customers and field teams, ensuring service continuity, tool reliability, and exceptional customer experience. This role combines deep technical troubleshooting, cross functional collaboration, and customer focused problem solving in a highly visible, global environment.

• Serve as a technical escalation point for FAST systems and subsystems, providing advanced troubleshooting, root cause analysis, and corrective action
• Partner closely with field service teams and onsite engineers to restore tool performance and minimize customer downtime
• Collaborate across engineering, product, and manufacturing teams to drive durable solutions and reliability improvements
• Lead post mortems and standardize solutions that feed Continuous Improvement Plans (CIPs) and future product serviceability
• Contribute to service readiness, documentation, and knowledge transfer for new products and technology introductions
• Demonstrate calm, professional leadership in high pressure customer situations, helping to align stakeholders and drive resolution

• A customer focused problem solver with strong technical troubleshooting skills and a passion for solving complex system level issues
• Comfortable working in a matrixed, global environment, influencing without authority and collaborating across disciplines
• Motivated by continuous learning and improvement—of yourself, your team, and the processes around you
• Able to communicate clearly and professionally with both technical and non technical audiences

• Demonstrated experience troubleshooting complex electro mechanical, optical, or semiconductor systems
• Knowledge of KLA FAST film products is a strong plus
• Technical degree in Engineering, Optics, or Electronics, or 2+ years of semiconductor or medical equipment service support experience
• Ability to travel 30–60%, including travel to Chandler,…