Onsite AV​/UC Maintenance Engineer

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• • Responsible for the service and maintenance of Audio-Video (AV) and Unified Communications (UC) systems. Oversee installation & commissioning of AV/UC technologies & spaces.
  
  Certifications &
  
  Experience:
  
  • CTS (Certified Technology Specialist) Certification (preferred)
  • Intermediate experience on UC technology for Teams/Zoom
  • Basic IT knowledge such as networking, operating system & computer hardware
• General Responsibilities:
  
  • Perform maintenance tasks to help maintain customer spaces including but not limited to, testing/repairing cables and testing/repairing various hardware components
  • Field service support of networked devices (Routers, IP Protocols, etc.)
  • Ability to upload and download control programs
  • Ability to perform minor edits to control programs
  • Perform maintenance tasks to help maintain customer spaces including but not limited to, testing/repairing cables and testing/repairing various hardware components
  • Provide direct assistance to end users in the operation of the AV/UC systems
  • Perform preventive maintenance checks & services on AV/UC systems
  • Perform maintenance support on all AV/UC systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
  • Provide setup and operational support for events
  
  Perform administrative tasks as required
  • Work a flexible schedule as required by the Customer
  • Perform service troubleshooting and maintenance support on standard AV/UC systems
  • Setup and monitor video calls as needed
  • Ensure compliance with all Customer safety and procedural guidelines
  • Track all maintenance activity start to finish with proper documentation as required
  • Coordinate RMA processing and parts procurement as needed
  • Maintain accurate inventory on all AV/UC systems including spare parts as required
• Customer Specific
  
  Duties & Responsibilities:
  
  • Provide phone support for Western Alliance Bank remote sites (minimal requests)
  • Support Teams & Zoom conference spaces
  • Provide day-to-day support of AV/UC systems
  • Provide meeting support for high-profile meetings
  • Daily meeting room checks and services to validate spaces are ready & in full service
  • Provide first level of support for service issues with AV/UC equipment
  • Schedule preventative maintenance for AV/UC spaces
  • Educate customer use of technology and room systems
  • Oversee installation projects of AV/UC technologies and spaces
  • Oversee designing and standardization of AV/UC technologies and spaces
  • Familiar with webinar hosting and supporting live events
  • Familiar with Absen Video Walls or similar VW systems
  • Familiar with Poly, Shure, Biamp & Q-sys hardware
  • Ability to work with clients Service Now instance for asset management (future)
  • Ability to work on Digital Signage systems (future)

WHAT WE’RE LOOKING FOR

Must-Haves:

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
• Ability to manage small to medium projects
• Familiarity with minor programming (AMX/Creston) – changes and troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Intermediate computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor…