Supervisor IT Network Maintenance & Automation Job Phoenix area,Arizona USA,IT/Tech

Summary

Supervisor IT Network Maintenance & Automation

As a Supervisor IT Network Maintenance & Automation
, you’ll help ensure the communication networks that keep Arizona powered remain reliable, resilient, and ready for the future. This role leads a team responsible for deploying, configuring, and maintaining the systems that support APS’s mission of delivering safe, reliable, and affordable energy to our communities. You will guide network operations
, troubleshoot complex issues, and support critical infrastructure that enables daily business operations. This work directly supports APS’s purpose of doing what is right for the people and prosperity of Arizona through innovation, preparedness, and a strong focus on customer service. Your leadership will help strengthen the foundation for a sustainable energy future for the state.

What your day would be like

Lead the deployment, configuration, and maintenance of network systems to ensure reliable, resilient communication across APS.
Monitor network infrastructure, troubleshoot issues, and coordinate timely resolution to protect critical operations.
Partner with internal teams, service providers, and stakeholders to develop secure, modern network solutions.
Guide team scheduling, coaching, and performance to support operational excellence and continuous improvement.
Support change management activities and ensure compliance with security and infrastructure standards.
Contribute to network planning and design to support capacity growth, optimization, and long‑term system health.

Who we’re looking for

Experienced network engineering professional skilled in design, installation, operations, and security of modern network technologies including routing, switching, firewalls, cloud, wireless, and automation
.
A customer‑focused leader who communicates effectively with both technical and non‑technical partners and resolves issues with empathy, clarity, and accountability.
A collaborative problem solver who applies analytical thinking, creativity, and a growth mindset to deliver reliable and scalable solutions.
A strong people leader with experience coaching teams, managing workflows, and guiding process execution.
Someone who thrives in a dynamic environment, balances competing priorities, and demonstrates sound judgment under pressure, including participation in rotational on‑call responsibilities.
A team player aligned with the APS Promise: design for tomorrow, empower each other, and succeed together.

Major Accountabilities

Supervise staff in performance of network design, installation, maintenance and operations functions. Defines short-term goals, priorities, and operational plans to ensure team goals are aligned with the goals and priorities of the organization

Oversee enterprise network planning, high-level troubleshooting, security and network system administration

Mentors technical staff on design, implementation and execution of network solutions. Mentors, trains and develops technical staff in routers, switches, firewalls, load balancers, wireless technologies.

Manages staff to develop and maintain department hardware, software and configuration standards

Oversee the testing of network systems. Tests and develops guidelines for implementation

Conducts infrastructure planning and development activities

Report on staffing, service delivery, product development and delivery, uptime, and other metrics.

Develop and manage department budget.

Evaluates and reports on new network technologies to enhance capabilities of the network.

Oversee new or updated equipment installations to drive down cost, improve efficiency and align with future network systems requirements

Serves as a client advocate by meeting with customers and develop relationships to improve overall customer satisfaction

Stays current on the Critical Information Protection (CIP) standards and ensures staff is adhering to all standards

Creates and promotes a productive work environment, ensuring that necessary skills and competencies are in place to meet the goals of the unit. Coaches team members on performance, completes employee performance evaluations and recommends pay actions.

Export Compliance / EEO…


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