CCaaS Architect
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-02-18
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing, Data Engineer, IT Consultant
Job Description & How to Apply Below
Job Description
CCaaS Architect designs, implements, and optimizes cloud-based contact center solutions, acting as a technical leader to align platforms (like Genesys Cloud, Amazon Connect, Twilio Flex) with business goals, integrating with systems like CRM, and managing teams for scalable, omnichannel experiences, focusing on AI, analytics, and customer/agent experience.
ResponsibilitiesStrong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms.
- Preference is Google Cloud Platform (Google CCAI). If not, any CCaaS migration (like Amazon Connect or Five9’s) etc would help
- Experience in dealing with Large BFSI customers. Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations
BACHELOR OF COMPUTER SCIENCE
CompensationSalary Range- $110,000-$130,000 a year
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