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Desktop Support Engineer
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-02-10
Listing for:
Motion Recruitment
Full Time
position Listed on 2026-02-10
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Overview
Location:
2225 S 75th Ave #100, Phoenix, AZ 85043, Onsite
Duration: 2 years contract
Description:
Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
- Provide first level support for all end-users and resolve hardware, software and voice/data communication systems issues.
- Escalate calls when appropriate.
- Write concise, informative tickets and follow up on all tickets in a timely manner to resolution.
- Experience using ticketing systems
- Ability to write technical support documentation
- Proficiency with hardware and software technologies
- Excellent customer service, verbal and written communication skills
- Ability to multi-task, prioritize and work under pressure
- Willing to work flexible hours when appropriate
- Prior customer service, call center or help desk experience
2nd shift, local time (4:00 PM - 12:00 AM, Monday through Friday)
Skills- O365
- Active Directory
Email: shivam.
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