IT Assistant; Not Remote

Overview

IT Assistant

Location:

North Phoenix and/or Wittmann, AZ |

Schedule:

Full Time

Rhino Central Services, the shared services hub for All Things Metal, Kor Fab, and RoXteel, is seeking a proactive IT Assistant to support day-to-day technology operations across our business units. This role bridges the gap between our internal teams and our managed IT provider, ensuring that our systems, software, and people stay connected and productive.

This is an in person position!

The IT Assistant will serve as the first line of support for employees, handling user issues, managing hardware and software, coordinating with 3rd party IT Provider on escalated matters, and keeping our specialized construction technology running smoothly. This is an excellent opportunity for someone who enjoys hands-on problem-solving, process improvement, and learning within a growing, fast-paced steel and construction environment.

• Provide first-line support for hardware, software, and connectivity issues.
• Troubleshoot and resolve problems with construction-specific programs (Tekla Powerfab, Sage 100 Contractor, Vista Viewpoint, AutoCAD, Bluebeam, Trimble Connect, etc.).
• Assist with account setup, password resets, permissions, and license management.
• Train end users on new systems, updates, and company technology standards.
• Log, track, and prioritize IT support requests to ensure timely resolution.

• Set up, configure, and maintain computers, printers, and mobile devices.
• Manage software updates, drivers, and patches for both office and field equipment.
• Support network connections and ensure reliable VPN access for remote and field users.
• Partner with 3rd Party IT Provider on escalated network, security, and infrastructure issues.

• Install, update, and manage licenses for key construction software.
• Coordinate with vendors and 3rd Party IT Provider for upgrades, integrations, and troubleshooting.
• Assist project teams with data sharing, version control, and file management.
• Help enforce company data protection and cybersecurity best practices.

• Maintain IT documentation, user guides, and FAQs.
• Conduct new-hire IT orientation and software onboarding.
• Provide refresher training on software tools and updates.

• Maintain IT asset inventory and oversee equipment lifecycle.
• Assist with procurement and setup of new devices and software.
• Support field teams accessing digital drawings, models, and schedules.

• 0–3 years of hands-on IT support or helpdesk experience — ideal for someone early in their IT career looking to grow.
• Basic understanding of computer hardware, software, and networking fundamentals.
• Familiarity with construction software (Tekla, Sage, Bluebeam, etc.) is helpful, but we’re happy to train the right person.
• Naturally curious and resourceful — able to research issues, use available tools, and problem-solve without constant direction.
• Comfortable juggling multiple priorities and learning through doing.
• Experience coordinating with a managed IT provider is a plus, but not required.
• Ability to lift and move computer equipment as needed.

• Excellent communication and customer service skills.
• Strong attention to detail and organizational ability.
• Problem-solving mindset with eagerness to learn new systems.
• Ability to work independently while collaborating across departments.
• Comfortable juggling multiple priorities in a fast-paced environment.

Business hours are M-Th 7am - 5pm and Fri 7am - 11am
Hours will be dependent upon current projects and business needs.

• Hourly $19-23 depending on experience
• Steady, long-term work in a supportive environment
• First-time homebuyer program with $500 bonus and optional realtor/mortgage support
• Dave Ramsey Smart Dollar financial education resources
• Full benefits including medical, dental, vision, PTO, and sick time
• 401(k) with company match and profit-sharing contributions
• Family-friendly events and team-building activities
• Birthday and work anniversary recognition
• Cash bonuses for production roles and internal growth opportunities