Quality Control Analyst

We are seeking a detail-oriented Service Now QA Tester to join our team in Phoenix, AZ. In this role, you will help ensure the quality and functionality of our Service Now platform through thorough testing, validation, and collaboration with cross-functional teams. This is a great opportunity to grow your QA expertise while gaining hands-on experience with Service Now.

• Develop and execute test plans, test cases, and test scripts for Service Now applications.
• Perform functional, integration, regression, and performance testing.
• Identify, document, and track defects; work with developers to drive timely resolution.
• Translate business requirements into test scenarios and validate results.
• Participate in test planning, test design, and test execution phases.
• Validate data integrity and perform data-related testing within Service Now.
• Contribute to maintaining and enhancing the test automation framework.
• Provide clear status updates and test reports to stakeholders.

• Basic understanding of Service Now and its modules.
• Knowledge of QA methodologies and the software testing lifecycle.
• Familiarity with test automation tools/frameworks.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills.
• Ability to work independently in a fast-paced environment with multiple priorities.

• Experience with Service Now-specific testing tools or techniques.
• Exposure to Agile/Scrum development environments.

Associate

Contract

Quality Assurance and Information Technology