Service Desk Specialist III - ST

The Service Desk Specialist III is a senior technical role responsible for providing Tier 3 support for hardware, software, and enterprise systems. This position owns the end-user compute lifecycle, including imaging, deployment, and refresh of PCs and laptops. Responsibilities include SCCM administration for software deployment, patching, and compliance, vulnerability management for endpoints, and application lifecycle support. Strong organizational skills and the ability to deliver timely, high-quality service are essential.

• Provide Tier 3 support for hardware, software, and enterprise systems
• Manage end-user compute lifecycle (imaging, deployment, refresh)
• Administer SCCM for software deployment, patching, and compliance
• Perform vulnerability management and remediation for endpoints
• Provide application lifecycle support (deployment, updates, retirement)
• Maintain and update knowledge base and documentation
• Perform other related duties as assigned

• Vocational School or some college courses;
  Information Technology or Information Systems preferred
• Bachelor's degree in an IT related major preferred
• 6+ years of progressive IT support experience, including at least 3 years in endpoint management and SCCM administration required
• 1+ years experience in financial services preferred
• Advanced troubleshooting and problem-solving across hardware, OS, and enterprise applications required
• Expertise in end-user compute lifecycle management (imaging, deployment, refresh) required
• SCCM administration for software deployment, patching, and compliance required
• Endpoint vulnerability management and remediation required
• Application lifecycle support (deployment, updates, retirement) required
• Familiarity with Power Shell scripting for automation required
• Strong customer service, technical reasoning, and excellent written and verbal communication skills required
• Effective Time Management And Prioritization Skills Required
• Licenses/Certifications A+ preferred
• Licenses/Certifications ITIL Foundation preferred
• Licenses/Certifications Microsoft 365 Endpoint Administrator preferred

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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