Cloud Systems Administrator

Cloud Systems Administrator – Central Office

Job Location:

1110 West Washington St, Suite 100, Phoenix, AZ 85007
Salary Range: $61,000 - $95,000 per year
Grade: 25
Closing Date: open until filled

As a Cloud System Administrator, this position works independently under general supervision to assist in the daily IT operations (systems administration, desktop support, user account administration, database administration, security remediation, patch management, and ticket resolution). The Cloud System Administrator will maintain the performance and efficiency of all IT services while providing customer support with multiple client operating systems and desktop applications for the State Park's Central Office and remote Park locations.

This position will perform general and specific hardware/software patching, troubleshooting, problem solving, deployment, and maintenance as it relates to network administration, workstations, applications and productivity software. This position is responsible for installing security patches and maintaining computer systems at an optimal security level. Perform day-to-day operational administration of complex multi-user cloud-based computing systems including user management, audits, patches, and upgrades.

Coordinate, schedule and perform software installations to cloud based operating systems, layered software packages, and databases.

• Implements software patches, security fixes, and validates system configurations. Uses patch management tools to deploy application updates and approved operating system versions.
• Resolves customer generated requests for technical support. Processes, documents and coordinates resolution of trouble calls with help desk.
• Perform day-to-day operational administration of complex multi-user cloud-based computing systems including user management, audits, patches, database administration, and system upgrades. Creates and modifies user accounts.
• Manage and track IT assets, data destruction and surplus.
• Manage and procure hardware and software via the AZ procurement process.
• Other duties as assigned as related to the position.

• Equipment, software, and support life cycle.
• Windows, Apple OS X, Windows, Google Device platform and Unix operating systems.
• Reservation System operations and applications.
• OSI model for network communication, configuration and operation of servers, workstations, thin clients, mobile devices and microcomputers on a TCP/IP network.
• TCP/IP infrastructure, services and protocols.
• Detail knowledge of major Windows and Macintosh productivity and graphics software and their applicability to business solutions.
• Training methods and information structuring.
• Park office operation and organization.
• GIS software and computer systems.
• Relational database and data technologies and concepts.
• Remote technical support.
• Experience with developing, running and maintaining scripts (Power Shell, CLI, JSON, Python, Bash).
• Troubleshooting knowledge to include the areas of storage, backups, server operating systems and networks.
• Networking concepts and server virtualization technologies.
• Migration experience with Windows/Linux servers to public cloud environments, understanding of IaaS, PaaS, and SaaS infrastructures.
• Cloud compute instances, virtual networks, cloud load balancers, cloud storage, cloud database services, and cloud security.

• Writing and presentation, as well as data gathering techniques to assess the needs of the agency.
• Techniques of computer diagnostic interpretation in resolving hardware/software problems.
• Experience in modification of LAN/workstation system software with a working skill of at least one programming language, preferably Python, Objective C, or C++.
• Excellent written and oral skills along with confident trainer abilities.
• Solid skills working in Linux and Windows environments.
• Cloud command line scripting skills.
• Analytical and problem-solving skills.
• Customer Service, excellent written and verbal communication, problem-solving and administration, task oriented, initiative driven, and familiar with ITIL services.

• Work with others in a team setting, but also…