Application Administrator – Autodesk Construction Cloud

Application Administration

• Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
• Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.
• Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors.
• Manage the process of tracking, documenting, and communicating beta testing in collaboration with program leaders, internal stakeholders, and vendors.
• Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.
• Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Managing backups, storage, and integrity of application data or databases.
• Collaborate with stakeholders and other supporting work groups to create, configure, and customize application reports.
• Manage user accounts and service accounts and associated roles and permissions.
• Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborate with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps and strategies.
• Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
• Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems.
• Partner with software vendors for escalated application support, reporting bugs, track and update feature request, recommending features, reviewing release documentation, and other needs.
• Develop process maps with Business Analyst and/or Solution Architect to document current stateand future ideal state tosupport Application Configuration
  
  Design.

Training Development and Implementation

• Support training content development, including but not limited to SharePoint sites, LMS content, and Walk Me content management for ACC.
• Facilitate training sessions to ensure effective knowledge transfer, as required.

• Configuring, deploying, maintaining, and monitoring cloud-based enterprise and business applications at scale for a large organization.
• Application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing.
• Application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
• Vendor management concepts including feature requests, development roadmaps, and release management.
• Project management concepts including business analysis, solutioning, timeline management and resource management.
• Working in operating systems such as Microsoft Windows and Windows Server.
• Information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management.
• Business processes and workflows as they relate to enterprise and business applications.
• Understanding of technical configuration requirements for business systems.
• Proficient in process mapping techniques.

• 3+ years of experience working as an applications administrator, applications analyst, or similar role in a large organization.
• Experience administering enterprise or business applications (such as CRM, CPM, ERP, EPM, ESM, HCM/HRIS, ITSM, PLM, SCM, WFM, EHSMS and WMS systems) for a large organization.
• Experience using IT service management systems (such as Solar…