Help Desk Technician

Join to apply for the Help Desk Technician role at Mereo Fiber

Base pay range: $28.00/hr - $35.00/hr

Location:

Phoenix, AZ

Reports To:

IT Manager

The Help Desk Technician provides technical support to end-users, ensuring timely resolution of hardware, software, and network issues. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently.

• Respond to and resolve internal IT support requests via phone, email, Teams, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Support operating systems (Windows, Linux) and common applications (Microsoft 365, collaboration tools).
• Manage user accounts, permissions, and access in Azure and other systems.
• Document solutions and maintain accurate records in the ticketing system.
• Assist with onboarding and offboarding of employees, including device setup and account provisioning.
• Participate in IT projects such as system upgrades and deployments.
• Ensure compliance with company IT policies and security standards.

• Strong knowledge of Windows and Linux environments.
• Familiarity with networking basics (TCP/IP, DNS, DHCP).
• Experience with Microsoft 365 administration.
• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications (Preferred):
  CompTIA A+, Network+.
• Experience with Net Suite (Preferred).

• Associate degree in IT or related field (or equivalent experience).
• 2–4 years in a help desk or technical support role.

Entry level

Full-time

Information Technology

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