Field Technician II; Overnight

Field Technician II (Overnight Travel Required)

Apply for the Field Technician II (Overnight Travel Required) role at Compucom Staffing

Our client is seeking a qualified Field Technician to join their team in Phoenix, AZ and provide end‑user support. This position requires overnight travel from Sunday through Thursday. OT may be required. You must hold a valid state driver's license (Real ), a clean MVR, and have a reliable vehicle.

• Upgrade advanced commercial printers at retail locations.
• Replace printer parts such as paper feed, power supply, print head, toner drum, transfer belt, and image unit.
• Perform complex upgrades and troubleshoot printers, servers, hard drives, and monitor systems.
• Provide on‑site technical support to internal or external customers, resolving complex or escalated technology issues.
• Install and remove equipment and systems as required.
• Operate day‑to‑day applications and equipment, serving as a customer contact for technical and service‑related problems.
• Ensure schedules, transmissions, online systems, and problems are resolved accurately and timely.
• Act as a liaison between customers, departments, and the organization to lead problem resolution and change‑management processes.
• Determine the most cost‑effective repair or resolution to minimize customer downtime.

• Minimum 2–3+ years of field service experience, specifically in commercial printers.
• Ability to travel extensively via plane and/or car.
• Engineering/large printer experience;
  Lexmark printer certification is a plus.
• Experience working on commercial printers with electronics/mechanical aptitude.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
• Proficiency with Microsoft Office, including Outlook.
• Windows O/S multi‑platform experience.
• Knowledge of Rufus, Windows Server imaging, photo printing, system connectivity troubleshooting, and Windows configuration.
• Ability to work independently in a retail environment.
• Capability to lift up to 50 lbs.
• Excellent customer service skills and professionalism.
• Strong written and verbal communication with stakeholders, leaders, partners, and customers.
• Capacity to coordinate and prioritize multiple tasks while maintaining attention to detail and quality.
• Demonstrated ability to achieve results in a fast‑paced, client‑driven environment.

The rate for this position is between $18.76 – $27.50 per hour. Starting pay may vary based on geography, skills, education, experience, and other qualifications of the successful candidate.

Compucom Staffing offers a comprehensive benefit package, electable under applicable eligibility requirements: medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), FSA/HSA pre‑tax benefits. Compensation and benefits information is accurate as of this posting. The Company reserves the right to modify this information without notice, subject to applicable law.

W2 only. No Corp to Corp. No H‑1B sponsorship at this time.

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer.