Field Technician II; Overnight

At Compucom Staffing (), you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Technician to join their team in Phoenix, AZ and provide end‑user support.
This position will require overnight travel from Sunday to Thursday. Onsite at client location during normal business hours with overnight travel. OT may be required. Requires a valid state driver’s license (Real ), clean MVR, and a reliable vehicle.

• Project focus on upgrading advanced commercial printers at retail locations

• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit

• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems

• Provide on‑site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment

• Install and remove equipment and systems as required

• Responsible for day‑to‑day operation of applications and equipment and serve as a customer contact on technical and service‑related problems

• Ensure that all schedules, transmissions, online systems, and problems are resolved in an accurate and timely manner

• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes

• Determine the most cost‑effective repair/resolution to minimize customer downtime

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers required

• Must be able to do extensive traveling via plane and/or car

• Must have commercial/large printer experience;
  Lexmark printer certification nice to have

• Experience working on commercial printers and have an electronics/mechanical aptitude

• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

• Working knowledge of the Microsoft Office application suite including MS Outlook

• Experience with multi-platform Windows OS required

• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration

• Ability to work independently in a retail environment

• Ability to lift up to 50 lbs.

• Excellent customer service skills and professionalism

• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

• Demonstrated capability to achieve results in a fast‑paced, client‑driven environment

The rate for this position is between $18.76 - $27.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Compu Com is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.