Desktop Support Technician

Enterprise Desktop Support Technician (Onsite | M–F, 8am–5pm)

We are seeking an experienced Enterprise Desktop Support Technician with experience in financial or banking environments. This role supports a high‑touch, executive‑level user community and requires exceptional customer service, strong technical troubleshooting skills, and professionalism.

This is a fully onsite position, Monday–Friday from 8am–5pm, with occasional flexibility to stay later if needed.

• Provide enterprise‑level support for desktops, laptops, and virtual desktop environments (VDI).
• Configure, install, test, and deploy hardware components and replacement devices.
• Troubleshoot and resolve software and hardware issues to prevent escalations.
• Work within the Service Now ticketing system to process incidents and requests.
• Perform PC reimaging, data backups, data restores, and ensure proper software installation and functionality.
• Manage tasks related to patch management, encryption, antivirus tools, and device security.
• Document service activities clearly and accurately within work orders and ticket systems.
• Deliver excellent customer service to a high‑profile user base, including executive‑level staff.
• Maintain productivity and professionalism in a fast‑paced environment.

• 3–5 years of experience in enterprise desktop support within a professional corporate setting.
• Previous experience in a financial or banking environment is required.
• Strong experience supporting:
  • Windows OS
  • MS Office Suite, including Outlook and MS Teams
  • Virtual Desktop Infrastructure (VDI)
  • Patch management, encryption technologies, and antivirus platforms
• Experience with incident and request management via Service Now or similar tools.
• Ability to back up user data, restore data, and reimage devices both remotely and at the desk.
• Knowledge of two‑factor authentication technologies.
• Strong written and verbal communication skills with an emphasis on customer service.
• Ability to work independently, manage priorities, and support a high‑profile user base.

• Onsite Monday–Friday
• 8am–5pm local time, with occasional need to remain after hours depending on support demands.

Contract position based out of Phoenix, AZ.

The pay range for this position is $27.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Final date to receive applications:
This position is anticipated to close on Jan 23, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.