Onsite Desktop Support Technician

Job Overview

Direct message the job poster from Insight Global

• 3-5 Years Experience providing software/hardware support, server, Cisco technology knowledge in a professional setting
• Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and Windows OS
• Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti‑virus, incident/request management
• Previous experience working in Service Now (a plus) ticketing system or similar
• Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users' desk
• Strong customer communication and service skills
• Knowledge of two factor authentication
• Must be able to work independently in a fast pace high profile environment
• Able to work onsite at location M‑F 8am – 5pm local time with flexibility to stay after 5pm if needed

• This is a professional banking setting with a high‑touch and executive level user community. Requires great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements.
• Manage hardware and software service‑related issues for end‑users to prevent escalation, working in the Service Now Ticketing System.
• Providing cross‑divisional troubleshooting by updating and maintaining tickets.
• Reimaging PCs, backing up and restoring user data.
• Installing and validating correct software versions on devices and confirm functionality.
• Troubleshoot end‑user machine functionality.
• Documenting service events accurately in work orders and ticketing systems.

No travel required, support location is Phoenix, AZ

• Seniority level:
  Not Applicable
• Employment type:
  
  Contract
• Job function:
  Information Technology, Customer Service, Analyst
• Industries:
  Banking, Technology, Information and Media, Financial Services

• Medical insurance
• Vision insurance
• 401(k)