Senior Manager - Digital Program Management; Middle Market

Position: Senior Manager - Digital Program Management (Middle Market)
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.

Role

Summary:

This role requires strong executional leadership and a broad skillset - including program delivery, design thinking, cross-functional collaboration, and strategic problem solving.

As part of our continued expansion and innovation in the commercial space, we are hiring a Senior Manager - Digital Program Management to support critical initiatives that will redefine how Middle Market customers engage with American Express.

Reporting to the Director of Digital Program Management, this individual will help advance our mission to deliver a fully integrated digital business experience for Middle Market customers - empowering them to seamlessly manage and grow their relationship with American Express.

Partnering across diverse teams and work streams, this Senior Manager will support the coordination and execution of a best-in-class digital ecosystem - one that differentiates American Express through intuitive, personalized, and configurable experiences aligned to product and persona needs.

Key Responsibilities:

* Digital Program Delivery:
Drive the execution of digital initiatives that support the Middle Market business segment

* Manage program plans, timelines, and deliverables to ensure alignment with the broader digital ecosystem roadmap

* Customer Experience Enablement:
Support the delivery of an integrated digital experience across desktop and mobile platforms. Collaborate with Product, Engineering, and UX teams to enhance core card and program management journeys

* Roadmap Management:
Manage day-to-day execution of key roadmap items, ensuring milestones are met, risks are mitigated, and dependencies are tracked. Provide regular status updates and escalate issues as needed

* Cross-Functional Collaboration:

Serve as a central connector between Product, Engineering, Marketing, and Enterprise Digital partners. Facilitate communication, drive alignment, and help teams deliver cohesive digital experiences

* Partner Engagement:
Prepare and deliver clear communications and program updates for leadership and partners

* Support the Director in influencing senior sponsors and ensuring alignment across teams

* Performance Tracking:
Partner with analytics and product teams to define and monitor success metrics for key initiatives

* Track progress against goals and surface insights that inform continuous improvement

Minimum Qualifications:

* 5+ years of professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments

* Professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments

* Proven ability to manage multiple digital initiatives simultaneously, driving measurable business and customer outcomes

* Strong understanding of Agile methodologies and enterprise program management practices;…