Specialist , Customer Service

Position: Specialist I, Customer Service
Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.

Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future

As a Customer Service Specialist at ASM, you'll be the backbone of our order management process, ensuring seamless coordination from quote creation to delivery tracking.

Your role is critical in supporting our customers and internal teams by managing complex workflows and driving operational excellence. Join us and make an impact in a fast-paced, innovative environment where collaboration and precision matter.

What you will be working on:

* Manage all aspects of Sales Order Management, including open orders, quote creation, and delivery tracking.

* Oversee I&Q and Warranty Order Management, including MRP runs, internal PO creation, delivery tracking, and expediting.

* Collaborate across the organization with key stakeholders in Procurement, Planning, Logistics, Manufacturing, Finance, and Service teams.

* Take ownership of the Complete Kit Management Program.

What we are looking for:

* BS degree.

* Experience as a CSR or Spares Planner, preferably in the semiconductor equipment industry.

* Proven customer support experience.

* Fluent English communication skills.

* Proficiency in Excel and SAP.

* Ability to learn and apply new information or skills.

* Strong multitasking, prioritization, and time management abilities.

What sets you apart

* Experience in semiconductor equipment industry (preferred).

* Demonstrated ability to work effectively in cross-functional teams.

* Strong problem-solving skills and attention to detail.

* Adaptability in a fast-paced, dynamic environment.

Apply today to be part of what's next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at  and on Linked In, Facebook, Instagram, X and You Tube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.