Evening Shift - Data Center Services​/Low Voltage​/Technician II

Technician II – Data Center Services

Location:

Phoenix, AZ 85044 | Shift: Monday - Friday, 3:30pm - 12:00am.

The Technician II – Data Center Services will support both the Physical and Virtual Infrastructure of the organization and its facilities. The Technician II – Data Center Services will drive data center best practice and relative industry standards into working processes and procedures as/where applicable.

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes) hardware installation MACs, including device labeling, power connectivity and network cable connectivity.
• Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting and break‑fix.
• Asset management, auditing and daily work log/ticket tracking.
• Provide smart‑hands assistance as required for multiple customers at various sites within specified SLA response times (on‑call duties may apply).
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor.
• Detailed and thorough documentation and record keeping.
• Maintain site security protocols, badging requirements and data protection procedures.
• Ensure all media storage devices (Hard drives, thumb drives, CD/DVD's, etc.) are properly logged, secured and documented to ensure compliance with retention practices.
• Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools.
• Coordinate equipment/material receiving, shipping and RMA processing support as/when required.
• Provide vendor and security escorts as needed.
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
• Support standard and emergency operating procedures for data center.
• Provide status reporting regarding data center service availability, performance, capacity utilization as required.
• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinate equipment installation and delivery schedules in accordance with set project plans.
• On‑call duties as needed.
• Minimum salary $19.00/hr max $26.00/hr.

• Must be self‑motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s).
• Must promote the company culture and mission to all employees, vendors, clients and business partners.
• 3+ years working in data centers, operations or related technical field.
• General knowledge of server/network equipment and software support configurations.
• Intermediate understanding of AC/DC power principles, data center power distribution and data center best practices.
• Strong aptitude for independent working environment and high productivity rate.
• Must be able to act as the company liaison for interface with customer representative(s).
• Must possess proven problem‑solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must be able to work at heights, off of a ladder and in confined spaces.
• Lift up to 50 pounds and move up to 75 pounds.
• Must be able to stand and walk for extended periods.
• Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.
• Excellent communication and customer relationship skills.
• Regular attendance is mandatory.
• Must possess at least a High School diploma or GED equivalency.
• Must possess at least two (2) active industry certifications.
• Must be highly proficient with Microsoft Office (Word, Excel).
• Must meet Company minimum driving standards.

Data Center Supervisor

• Minimum Years of
  
  Experience:
  
  2-4
• License Required
• No Minimum Education (High School)

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications…