More jobs:
Connect Developer; Full Stack
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-01-13
Listing for:
Avance Consulting
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Qualifications and Experience
- Deep understanding of Amazon Connect architecture and core components. (Need Strong Exp)
- Experience designing and configuring Contact Flows, routing profiles, queues, and agent hierarchies.
- Knowledge of Amazon Connect telephony, call recording, call control, and real‑time metrics.
- Strong analytical skills for diagnosing IVR issues, call failures, and platform errors.
- Ability to troubleshoot softphone issues, agent desktops, Lambda failures, and API timeouts.
- Experience with Cloud Watch traces.
- Deep understanding of IAM roles, permissions, and least‑privilege design.
- Familiarity with encryption (KMS) and other AWS services.
- Experience with JavaScript and Python.
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