Desktop Support Specialist

This range is provided by Hub Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$30.00/hr - $31.00/hr

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Full Time Role - Local W2 Candidates Only

$30/hr plus full beni package and bonus

This role serves as a primary point of contact for end users requiring technical assistance and hardware support within the organization’s desktop computing environment. The Tier 2 Support Agent is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal system performance. Support is delivered in person, via phone, email, and remote access tools.

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, image, configure, and deploy desktops and laptops for new and existing employees
• Diagnose and resolve hardware and software issues, escalating to Tier 3 when necessary
• Support Microsoft 365 applications, including Teams and Share Point
• Troubleshoot multi-factor authentication (MFA) applications and remote connectivity issues

• Proficiency with Microsoft 365, including Teams and Share Point
• Strong knowledge of desktop, laptop, and printer hardware
• Working knowledge of Active Directory and Azure Active Directory
• Ability to support Microsoft Office applications

• AS or BS in Computer Science or related field (or equivalent professional experience)
• 2+ years of relevant IT experience, including at least 2 years in Tier 2 support role

Associate

Full-time

Information Technology

Hospitals and Health Care

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