ServiceNow Developer

Light Edge is seeking an experienced and collaborative Service Now Developer to join a small, high‑impact team responsible for enhancing and evolving our enterprise Service Now platform. In this role, you will work directly with the Platform Owner to design creative solutions, improve user experience, and drive meaningful improvements in how our internal customers do their best work.

You won’t be a number or a cog in a machine — you’ll be a trusted, valued member of the team whose voice genuinely influences platform direction, architecture, and long‑term strategy.

• Design, configure, and enhance Service Now applications and workflows using platform best practices.
• Collaborate with stakeholders to understand business challenges and co‑create practical, high‑impact solutions
  .
• Build and extend core capabilities in IT Service Management (ITSM) and Customer Service Management (CSM) — the primary focus areas for this role.
• Contribute to Light Edge’s roadmap for Order Management and Strategic Portfolio Management (SPM).
• Strong CSM experience provides an excellent foundation for upskilling into Order Management.
• Drive Service Now platform upgrades
  , ensuring technical readiness while helping the organization take advantage of new features and performance improvements.
• Support platform optimization efforts, focusing on better adoption, automation, and business value
  , not just enabling new modules.
• Collaborate on integrations using standard Service Now patterns (REST, SOAP, scripted APIs), while partnering with internal teams who manage complex integrations through Boomi and Integration Hub.
• Develop and maintain clear technical documentation, including solution designs and test plans.
• Troubleshoot and resolve issues across applications, workflows, and supporting components.
• Stay current on Service Now releases and explore emerging capabilities like AIOps
  , Predictive Intelligence, and automation frameworks.

• 3+ years of Service Now development experience (or equivalent hands‑on platform expertise).
• Service Now Certified System Administrator (CSA).
• Proficiency with Service Now configuration and application development across ITSM and CSM.
• Practical experience using Service Now‑specific scripting (Glide Record, Business Rules, Client Scripts, Script Includes)
  to extend functionality only when configuration is not sufficient
  .
• This is not a generic software engineering role — success requires understanding Service Now’s platform model, data structures, and configuration capabilities.
• Familiarity with common Service Now integration patterns (REST, SOAP, scripted APIs).
• Deep integration development experience is not required;
  Light Edge leverages Boomi and internal Integration Hub expertise for complex integrations.
• Strong communication and collaboration skills, with the ability to translate technical concepts into business‑friendly language.
• A problem‑solving mindset with curiosity, creativity, and solid analytical skills.

• Familiarity with Order Management
  , with strong CSM experience considered a solid foundation for learning OM.
• Exposure to Strategic Portfolio Management (SPM) or similar workflow/portfolio frameworks.
• Understanding of ITOM
  , Discovery, or AIOps principles.
• Service Now Certified Application Developer (CAD), or willingness to pursue certification.
• ITIL foundational knowledge.

• Small Team, Big Voice: You help shape platform direction, roadmap decisions, and architectural patterns.
• Close
  
  Collaboration:
  
  Work side‑by‑side with the Platform Owner and a supportive engineering team invested in platform success.
• Impact Over Installation: Our focus is on improving adoption, efficiency, and the business value of Service Now
  , not just enabling new modules.
• Culture That Values You: At Light Edge, you’re treated as a respected member of the family
  , not just a number or a cog in a machine.
• Innovation Encouraged: We embrace modern tooling and thoughtful automation, including Boomi for integrations and emerging Now Platform capabilities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.