IT Helpdesk Tier 2

4 weeks ago Be among the first 25 applicants

This range is provided by CubX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $75,000.00/yr

Remote position transitioning to fully in-office (Phoenix, AZ) once local team established. Collaborative on-site environment where our team can work closely together.

CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, focusing on both technical excellence and building strong client relationships.

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. Creative approach, outside the box, getting ahead of issues before they arise. Balanced environment, benefits include:

• Competitive Salary & Comprehensive Benefits Package:
  Health, dental, vision, 401(k), and PTO
• Professional Development:
  Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking
• Fun & Inclusive Company Culture:
  Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input

• Helpdesk Support:
  Provide Level 2/3 IT Helpdesk support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android)
• Manage Your Workload:
  Stay organized and on top of tasks to ensure timely completion
• Office 365 Administration:
  Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and One Drive
• Networking Management & Troubleshooting:
  Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like Sonic Wall, Meraki, Unifi
• Endpoint Management:
  Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning
• Azure Administration:
  Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management
• Email Security:
  Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client's domain
• Hardware & Software Support:
  Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates
• Build Client Relationships:
  Maintain a helpful, friendly demeanor while assisting clients
• Ticket Management & Documentation:
  Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools
• Project Assistance:
  Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment
• After-Hours Support:
  Occasionally participate in on-call support to resolve urgent issues
• Client Training &
  
  Education:
  
  Provide guidance and training to clients on best practices, system usage, and IT security measures
• Proactively Identify Issues:
  Take the initiative to spot and fix potential problems before they start

• MSP
  
  Experience:
  
  A familiarity with the variety and size of clientele that comes along with working within an MSP
• Office 365 Proficiency:
  Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and Share Point
• Networking
  
  Skills:
  
  Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs
• Email Security:
  Configuration and management of email security protocols, including SPF, DKIM, and DMARC
• Azure Knowledge:
  Basic understanding of Azure AD, Virtual Machines, and resource management
• Networking:
  Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations
• Desktop Support:
  Troubleshooting Windows and macOS environments, software deployments, and user profile management
• Technical Proficiency:
  Knowledgeable in Microsoft Intune,…