Healthcare Business Analyst

Healthcare Business Analyst – Application Enhancements (Salesforce)

The Healthcare Business Analyst will support digital application enhancement initiatives across CRM platforms built on Salesforce. This role partners closely with product owners, technical teams, and cross‑functional business stakeholders to translate business needs into scalable, high‑quality solutions. The ideal candidate combines strong analytical thinking, user‑journey understanding, and hands‑on experience with modern CRM platforms.

• Conduct detailed requirement‑gathering sessions with business and technical stakeholders.
• Translate business needs into clear user stories, acceptance criteria, process flows, and functional specifications.
• Analyze current‑state systems and propose optimized future‑state workflows.
• Facilitate grooming, prioritization, and backlog management for enhancement features.

• Translate business needs into requirements for Sales Cloud, Service Cloud, Experience Cloud, or Marketing components.
• Work with admins and developers on configuration, automation, workflows, validations, and integration changes.
• Support data quality improvements, data mapping, and field‑level requirement clarifications.
• Review and verify functional test cases related to Salesforce enhancements.

• Partner with product owners on roadmap planning, release planning, and prioritization.
• Collaborate closely with UX, QA, engineering, and architecture teams.
• Support UAT planning, test execution, and defect triage.
• Track enhancement progress, risks, and impacts; communicate clearly with leadership and delivery teams.

• Healthcare domain experience.
• Strong experience in requirements elicitation, documentation, and stakeholder engagement.
• Proficiency in creating user stories, process maps, data flows, and functional specifications.
• Strong problem‑solving skills with the ability to propose system‑aligned, scalable solutions.
• Experience working in Agile/Scrum delivery frameworks.

• Working knowledge of Salesforce (Sales/Service Cloud, automation, flows, validation rules, permissions, integrations).
• Understanding of REST/SOAP APIs, integrations, and data mapping concepts.
• Familiarity with CRM governance and usability standards.

• Experience with Jira/Azure Dev Ops for backlog management.
• Ability to work with UX teams using wireframes and prototypes.
• Ability to create test plans, support UAT, and validate delivered functionality.

• Excellent verbal and written communication skills.
• Strong stakeholder management across business and technical teams.
• Ability to work independently and drive clarity in ambiguous environments.
• Analytical mindset with attention to detail and follow‑through.

• Exposure to healthcare, non‑profit, or mission‑driven digital transformation environments.
• Experience supporting CRM modernization, patient/member journeys, or digital engagement experiences.

• Flexible work options
• 401(k) with 150% match up to 6%
• Employee Share Ownership Plan
• Medical, Prescription, Dental & Vision Insurance
• Life Insurance
• 100% Company‑Paid Mobile Phone Plan
• 3 Weeks PTO + 7 Paid Holidays
• Paid Parental Leave
• Adoption, Surrogacy & Cryopreservation Assistance
• Subsidized Back‑up Child/Elder Care & Tutoring
• Career Planning & Coaching
• $5,250 Tuition Reimbursement & 20,000+ Online Courses
• Employee Resource Groups
• Counseling & Support for Physical, Financial, Emotional & Spiritual Well‑being
• Disaster Relief Programs

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands‑on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a Dev Ops approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven…