IT Support Representative; AM Shift - Talking Stick Resort Amphitheatre

IT Support Representative (AM Shift) - Talking Stick Resort Amphitheatre page is loaded## IT Support Representative (AM Shift) - Talking Stick Resort Amphitheatre locations:
Phoenix, AZ, USAtime type:
Part time posted on:
Posted Yesterday job requisition :
JR-86213

Job Summary:

Live Nation Entertainment is the world’s leading live entertainment company, comprised of  global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media &  Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets  sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest  provider of live entertainment in the world promoting more than 50,000 events annually for  nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship  to create strategic music marketing programs that connect more than 1,200 sponsors with the  145 million fans that attend Live Nation Entertainment events each year.

For additional  information, visit     Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,  forward thinking and committed. At Live Nation Entertainment, our people embrace these  qualities, so if this sounds like you then please read on!  THE JOB  The Concerts Technology team is looking for highly motivated, passionate, and enthusiastic  individuals who are interested in providing on-site IT support at Live Nation events and venues  across the country.

As a Venue IT Support Representative, you can expect to gain real-world  experience and an intimate understanding of IT service delivery concepts as you learn valuable  operational and procedural skills and develop your troubleshooting abilities in an  exciting/dynamic industry.  WHAT THIS ROLE WILL DO  
• Provide onsite IT troubleshooting assistance as needed to venue administrative,  operations and production staff.  
• Identify, track and help to resolve persistent issues, and ensure venue technology  problems, issues, or needs are reported to appropriate remote support or service  delivery teams, following established escalation procedures.  
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues  with venue technology  
• Be the onsite contact and provide guided access for visiting IT service or support  providers  
• Provide onsite assistance to tour production by helping to establish artist Internet  connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of  show.”  
• Provide proactive “day of show” IT event support by ensuring there are no outstanding  IT hardware/software issues with point of sale or access control technologies prior to  gates opening for fans.  
• Assist with deployment, inventory management, and maintenance of onsite IT  equipment including POS terminals.  
• Develop, demonstrate and leverage a comprehensive understanding of venue network  connectivity and deployed technologies.  
• Participate as needed with seasonal IT preparation and validation, as well as shutdown  and winterization.  
• Assist with the extension of existing venue IT infrastructure or implementation of new  infrastructure to support special events such as festivals or private events.  WHAT THIS PERSON WILL BRING  
• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network  technologies is preferred  
• Strong communication skills (oral and written) paired with a professional  communication style  
• Self-motivated, capable of independent reasoning and troubleshooting  
• Highly organized and strong attention to detail  
• Must be a reliable and dependable team player with ability to work independently and  under little supervision  
• Must be able to adapt to a constantly changing and at times stressful work environment  
• Must possess a valid driver’s license, access to a reliable vehicle, and a clean driving  record  
• This position requires flexibility with scheduling; including the ability to accommodate  evening and weekend on-call shifts, holidays, as well as extended hours for events and  summer festivals. Availability to consistently provide event…