Network Service Technician

Location:

Phoenix, AZ

Hybrid: 3 days a week

Pay: $20-$22/hr

The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service both internal Insight teammates, as well as clients on site.

• Performs necessary hardware and peripheral repairs, identifying the problem and determining the most efficient and cost‑effective way to resolve the problem, keeping customer downtime to a minimum.
• Installs and tests system hardware at customer site, setting up the hardware, testing it to make sure it is working, identifying system hardware problems and following any special instructions.
• Completes all required documentation involved in a service call to ensure accurate billing and timely return of defective products/parts, with respect to warranty or contract, including completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
• Identifies system hardware problems and determines the most efficient and cost‑effective way of resolving the problem.
• Performs necessary hardware and peripheral repair, keeping client downtime to a minimum.
• Identifies defective parts and orders replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.
• Understands current depot programs such as Hot Swap and AR3D; participates as needed.
• Other duties as assigned.

• Provides telephone support for a geographically dispersed user community using a combination of desktop remote control products.
• Resolves software configuration problems and diagnoses hardware problems at the workstation level.
• Identifies, pulls, terminates and labels Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable.
• Installs support structures and pathways (J‑hooks, support rings, cable slings and cable tray/ladder rack, conduit and raceway).
• Terminates work station outlets, patch panels, 110 and 66 blocks.
• Terminates fiber.
• Terminates with multi‑pair/strand cable (copper and fiber).
• Reads blueprints, identifies cable paths and assists with site surveys and bidding.
• Other duties as assigned.

• Installs, tests and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
• Installs, tests and supports Network Operating Systems (NOS) and their applications.
• Performs server hardware support, troubleshooting, and performance tuning.
• Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.
• Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.
• Other duties as assigned.

• Bachelor’s degree (BA/BS) from a four‑year college or university or 2 years related experience and/or training; or equivalent combination of education and experience.
• LANs, WANs, personal computers, messaging and server software applications experience required.
• Cable plants, network services, email, bulletin boards, and CD‑ROM libraries needed.
• Ability to automate tasks using basic scripting techniques required.
• Remotely manage devices to determine user experiences and debug issues, utilizing knowledge base and call script skills required.
• Must be able to work with both basic and high‑level testing and documentation.
• High level of technical proficiency in microcomputer product areas a must.
• Familiarity with large account environments and protocols required.
• Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).
• Comfort and familiarity with taking units apart and re‑assembling them.
• Excellent troubleshooting skills required.
• Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies.
• Ability to enter data into systems accurately required.
• Must have the ability to multitask with strong organization and time‑management skills.
• Must be able to respond effectively to inquiries or complaints within a timely fashion.
• Knowledge of receiving, warehouse and safety procedures a plus.
• Possession of a valid forklift certification a plus.