D365 CE Tech Lead Job Phoenix area,Arizona USA,IT/Tech

Role
: D365 CE Tech Lead

Location:

Phoenix, Arizona

Job Description:

Minimum 8+ years of hands‑on experience in Dynamics 365 customer engagement apps
Strong experience with Dataverse, Customer Insights Journey, Power Platform and Azure Services
Solid understanding of Customer Insights Journey components:
- Customer journey orchestration
- Real‑time triggers, Segmentation, Templates, content blocks and Personalization
- Extending Custom channel and building APIs
- Consent management and compliance regulations
- Good understanding of fair view policy and platform limitation
Experience with Power Platform (Power Automate, Power Apps, Power BI)
Strong expertise in:
- Dynamics 365 Web API / REST
- Architect and implement event‑driven and message‑based integration patterns
- Implement real‑time and near real‑time integrations using Dynamics 365 Web API
- Implement authentication and authorization (OAuth 2.0, Azure AD, managed identities)
- Ensure API reliability with logging, monitoring, throttling, and retry policies
- Support CI/CD pipelines and ALM using Azure Dev Ops
- Collaborate with solution architects, consultants, and business stakeholders

Nice-to-Have:

Experience integrating with utility systems (Oracle CC&B)
Knowledge of Customer Insights Data, Azure Data Lake, Synapse Workspace, Microsoft Fabric
Knowledge on performance testing/planning/tuning on services integrated with Dynamics 365

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