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D365 CE Tech Lead

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Dice
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    Cloud Computing
Job Description & How to Apply Below

Role
: D365 CE Tech Lead

Location:

Phoenix, Arizona

Job Description:
  • Minimum 8+ years of hands‑on experience in Dynamics 365 customer engagement apps
  • Strong experience with Dataverse, Customer Insights Journey, Power Platform and Azure Services
  • Solid understanding of Customer Insights Journey components:
    • Customer journey orchestration
    • Real‑time triggers, Segmentation, Templates, content blocks and Personalization
    • Extending Custom channel and building APIs
    • Consent management and compliance regulations
    • Good understanding of fair view policy and platform limitation
  • Experience with Power Platform (Power Automate, Power Apps, Power BI)
  • Strong expertise in:
    • Dynamics 365 Web API / REST
    • Architect and implement event‑driven and message‑based integration patterns
    • Implement real‑time and near real‑time integrations using Dynamics 365 Web API
    • Implement authentication and authorization (OAuth 2.0, Azure AD, managed identities)
    • Ensure API reliability with logging, monitoring, throttling, and retry policies
    • Support CI/CD pipelines and ALM using Azure Dev Ops
    • Collaborate with solution architects, consultants, and business stakeholders
Nice-to-Have:
  • Experience integrating with utility systems (Oracle CC&B)
  • Knowledge of Customer Insights Data, Azure Data Lake, Synapse Workspace, Microsoft Fabric
  • Knowledge on performance testing/planning/tuning on services integrated with Dynamics 365
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