Information Technology Support Specialist

Vice President - Business Development / Sales / Account Management at PCS (People Consultancy Services)

IT Business System Analysts (Junior) - User Technology Specialist (IT Support Analyst)

Location: Phoenix, Arizona (5 days onsite)

Local nearby Candidates required

Visa: W2

• User Onboarding & Access Setup:
  Create and configure new user accounts in Active Directory (AD), email, and other enterprise systems.
• Set up user profiles, permissions, and security groups according to role-based access policies.
• Provision hardware and software for new employees, including desktops, laptops, and mobile devices.
• Conduct initial orientation on IT policies, tools, and system access.
• Active Directory & User Group Management:
  Maintain and update groups, and organizational units in AD.
• Troubleshoot wired and wireless network connection issues for end‑users.
• Set up and troubleshoot printers, scanners, webcams, and other peripherals.
• Manage docking stations, monitors, keyboards, and other user accessories.
• Replace and repair hardware components when necessary.
• User Support & Customer Service:
  Provide clear, courteous, and professional communication with users.
• Maintain accurate and timely records of support requests and resolutions.

• Entry level

• Full‑time

• Information Technology

• IT System Custom Software Development