Salesforce Administrator II

Overview

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

At WGU, the salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including skill sets, experience and training, licensure and certifications, and other business needs. A reasonable estimate of the current range is:

Grade: Technical 405
Pay Range: $87,200.00 – $

As a Salesforce Administrator II
, you will play a critical role in managing and optimizing our Salesforce platform to support business operations and drive innovation. You'll partner with stakeholders across the organization to design scalable solutions, maintain data quality, and implement automation that improves efficiency.

• Configure and maintain Salesforce objects, fields, workflows, validation rules, and page layouts to meet evolving business needs.
• Manage user accounts, roles, profiles, and permissions while troubleshooting access issues.
• Ensure data integrity through audits, deduplication, and validation rules; perform imports/exports using tools like Data Loader.
• Implement and maintain security measures, including field-level security and sharing rules.
• Build and optimize reports and dashboards to provide actionable insights for stakeholders.
• Design and deploy process automation using Flow, Process Builder, and Approval Processes to reduce manual work.
• Support release management activities, including sandbox refreshes, testing, and deployment coordination.

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 4+ years of experience as a Salesforce Administrator/Developer.
• Salesforce Administrator Certification (ADM-201) required;
  Advanced Admin (ADM-211) preferred.
• Strong understanding of Salesforce best practices and functionality.
• Exceptional communication skills and ability to collaborate across teams.
• Strong analytical and problem-solving skills with a focus on innovation.

• Advanced Salesforce certifications beyond ADM-211.
• Experience with ECS or related platforms.

Equivalent relevant experience may substitute for educational requirements at the hiring manager's discretion.

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you will hear from a recruiter or hiring manager who will guide you through the process. We aim to communicate decisions promptly and respectfully.

Here is what that typically looks like:

• Introductory call
• Talent Partner Screen
• Technical Interview
• Hiring Leader and Additional Leader Interview

This is a full-time, in-office position at WGU's office in Phoenix, Arizona.

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

• Comprehensive healthcare
• HSA and FSA options
• Life and disability insurance
• Legal assistance and identity protection
• Retirement savings plan
• Wellbeing programs
• Discounted WGU tuition for you and your family
• Flexible PTO and Sick time
• 11 paid holidays
• Additional paid…