IT Support Technician

We are seeking a knowledgeable and customer-focused IT Support Technician to join our IT team. In this role, you will serve as the first point of contact for employees requiring technical assistance. You will play a critical role in ensuring smooth IT operations across the organization by troubleshooting issues, providing technical support, and escalating more complex problems when necessary. With ~275 employees, you will support a diverse range of hardware, software, and system needs, contributing directly to employee productivity and organizational success.

• Technical Support
  • Provide first‑level support for desktops, laptops, mobile devices, printers, and other IT equipment.
  • Respond to employee inquiries via phone, email, chat, or ticketing system.
  • Diagnose and resolve software, hardware, and network‑related issues.
• System & Application Support
  • Assist with account setup, password resets, and access requests.
  • Support Microsoft 365, email, VPN, and other business applications.
  • Guide users through step‑by‑step solutions and provide training when necessary.
• Ticketing & Escalation
  • Log, track, and prioritize support requests in the IT ticketing system.
  • Escalate unresolved or complex issues to senior IT staff or system administrators.
  • Follow up with employees to ensure problems are resolved satisfactorily.
• Hardware & Asset Management
  • Set up and configure new devices and peripherals.
  • Maintain IT asset inventory, including laptops, desktops, and mobile devices.
  • Assist with software installations and updates.
• Documentation & Process Improvement
  • Create and update knowledge base articles for common issues.
  • Document troubleshooting procedures and resolutions.
  • Recommend improvements to help desk processes and tools.
• Performs other duties as assigned.

• Education & Experience
  • Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience) preferred.
  • 1–3 years of help desk or technical support experience preferred.
• Technical Skills
  • Proficiency with Windows operating systems.
  • Knowledge of Microsoft 365, Active Directory, and remote desktop tools.
  • Familiarity with networking basics (TCP/IP, Wi‑Fi, VPN).
  • Experience with ticketing systems (e.g., Service Now, Jira, Zendesk, or similar).
• Soft Skills
  • Strong communication and interpersonal skills.
  • Ability to explain technical concepts to non‑technical users.
  • Strong problem‑solving and time‑management skills.
  • Customer service mindset with patience and empathy.
• Work Environment
  • You will be part of a small IT team serving approximately 275 employees.
  • Fast‑paced environment with a variety of technical challenges.
  • Opportunities to learn system administration, cybersecurity, and IT infrastructure support.

• Entry level

• Full‑time

• Information Technology

• Construction

Location:

Phoenix, AZ | Salary: $40,000.00–$60,000.00 (last updated 2 months ago)

Location:

Glendale, AZ | Salary: $57,484.00–$ (last updated 2 days ago)