CCM; Quadient Consultant

Blue Bell, PA, Hartford, CT, Phoenix, AZ

State / Region / Province

Arizona, Connecticut, Pennsylvania

Country

USA

Skills

Technology|Customer Communication Management|Smart Communications

Domain

Consulting

Interest Group

Company

ITL USA

Requisition

142737

Infosys is seeking a CCM (Quadient) Consultant. As a Consultant or a CCM Developer, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in defining the problem, proposing and refining solutions, and playing an important role in the development, configuration and deployment of the overall solution. You will also design and oversee the implementation of Customer Communication Management (CCM) solutions within an enterprise environment, integrating various enterprise applications, Quadient Scaler, Interactive services, to streamline communication processes and enhance customer engagement.

You will guide teams on project processes, deliverables and contribute to proposal development, client training, and internal capability-building, helping detail the project scope and enabling clients to meet changing global needs.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Candidate must be located within commuting distance of Hartford, CT;
  Blue Bell, PA; or Phoenix, AZ, OR be willing to relocate to the area. This position may require travel to project locations.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Three years of progressive experience in the specialty may also be considered in lieu of one year of education.
• At least 4 years of Information Technology experience.

• 4+ years of relevant experience in the Quadient Product suite, with end‑to‑end integration with enterprise applications utilizing Quadient Scaler and Interactive capabilities.
• Strong understanding of Quadient concepts and development.
• Hands‑on experience on all Quadient modules – Inspire Designer, Scaler, and Interactive.
• Well versed with rationalization concepts, migration of templates from legacy to Quadient, and admin work such as setting up users and approval workflows.
• Hands‑on experience creating scripts/functions, data transformations, data mapping, and output configurations for post‑processing.
• Sound knowledge in generating interactive communications and setting workflows.
• Experience with Splunk, RTC, JIRA, Azure desirable.
• Experience with greenfield implementations or other CCM products desirable.

• Design and implement CCM strategies that align with business objectives and customer experience goals.
• Lead the integration of enterprise applications such as upstream Assured Care/Med compass Systems, Integration layer, Quadient Scaler, archival, and mail house services.
• Collaborate with integrated applications for end‑to‑end solution designing. Work with client enterprise solution architects for end‑to‑end solution architecture.
• Provide expert advice on integration technology, data architecture, and system architecture, including best practices for CCM.
• Oversee critical steps within the SDLC that impact enterprise‑wide development and architecture standards.
• Manage internal resources and external team members to ensure successful project execution.
• Communicate project status and architectural decisions to various levels of management.
• Participate in code reviews and ensure adherence to coding standards.
• Troubleshoot and resolve issues related to Quadient solutions.
• Stay up to date on the latest Quadient features and best practices.

• High analytical skills.
• High degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent communication and interpersonal skills. Ability to work effectively in a team environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

• Medical/Dental/Vision/Life Insurance.
• Long‑…