Business Systems Analyst II

Join to apply for the Business Systems Analyst II role at Macerich
.

Great people make great properties. As an owner, operator and developer of thriving retail centers in the nation’s top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding and balanced career.

The Business Systems Analyst (BSA) serves as the primary liaison between stakeholders to gather, analyze, and validate requirements for changes to business processes, policies, and systems. They work closely with stakeholders to understand issues and enhancement requests, then document, prioritize, and design solutions in collaboration with departmental power users. BSAs play a key role in application strategy, change management, and process optimization, contributing to cross‑functional initiatives and process improvements.

The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

• Analyze complex business problems and assess how existing systems or business processes can be modified, or new automated systems implemented, to solve them.
• Facilitate meetings, including requirements gathering and solution design sessions with various business units.
• Be well versed in system admin, user access, application functionality, and business group processes for the applications that they support. Use that knowledge to troubleshoot and figure out the root cause of issues and come up with alternative processes or workarounds.
• Provide timely resolution for the applications under their responsibility for logged user incidents and requests. This includes reaching out to the user and logging issues with the software vendor to work towards resolution in a timely manner.
• Ensure that the functionality in the latest release for various Business applications are tested and compatible with the business groups process requirements. Use data analysis to advocate for enhancements within the software with the vendor where needed to lead to process improvement and efficiencies.
• Provide training and guidance to power users and notification to Service Desk when there is significant change in functionality to one of the Document Management applications.
• Document and maintain standards, processes, and procedures for the applications and process improvements that the BSA is responsible for.
• Recommend upcoming application releases, additional modules or add‑on 3rd‑party vendor applications that could provide better functionality to the applications that are supported.
• Aid on process improvement, project management and training efforts as needed throughout the organization.
• Evaluate business need and work with Solution team to see if there is a business application that can meet their needs.

The Employer retains the right to change or assign other duties to this position.

• 3–5 years IT experience with minimum of 2 years as a Business System Analyst. Demonstrated experience with relevant business applications, data analysis, and process improvement. Shows motivation to take initiative and learn new tasks quickly. Demonstrated ability to meet deadlines and approach work methodically.
• Demonstrates the ability to effectively manage and switch between competing tasks and projects, aligning individual efforts with the team's priorities while meeting deadlines. Maintains focus and ensures timely progress without sacrificing quality. Keeps managers and co‑workers apprised of task status, collaborating and communicating transparently where appropriate.
• Demonstrates effective communication skills essential for this role; emphasizes collaboration and clear dialogue within the team and with other colleagues; engages proactively with peers, department members, and any relevant stakeholders to ensure alignment and understanding; fosters a cooperative and transparent work environment; committed to providing timely responses to inquiries and requests, recognizing the importance of prompt and attentive communication in achieving team goals.
• Adheres to all company and department guidelines and operational processes, including project management, incident management, change management, and knowledge management protocols; possesses basic knowledge of risk management practices and maintains vigilant adherence to cyber and privacy requirements; ensures the integrity, confidentiality, and availability of information in alignment with organizational standards and regulatory mandate.
• SDLC Methods:
  Has basic understanding of various software development lifecycle methods and applies this knowledge in daily work.
• Working knowledge of MS‑Office, Visio, & Project/Task Management software.
• Must have working knowledge of core business…