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IT Support Technical Support

Senior Desktop Support Specialist

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Prolim
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

PROLIM Global Corporation () is currently seeking Senior Desktop Support Specialist for the location Phoenix, Arizona, United States for one of our top clients.

Job Description:
  • A minimum of five (5) years of professional experience providing technical support for system infrastructure and/or software.
  • 15 credit hours in computer science or a related field.
  • An equivalent combination of related experience and education may be considered.
  • Working irregular hours, including second and/or third shifts, weekends, holidays, and evenings to support 24x7 operations.
  • The successful candidate must pass a Federal background check.
  • Only highly qualified candidates will be considered.
  • Excellent communication skills are required, as the candidate will provide first and second level support to internal and external personnel, including city and airline staff.
  • The ability to safely lift 50 pounds is required.
  • Must possess and maintain a valid Arizona driver’s license with a clean record.
  • Accurate color perception is necessary to work safely with electrical wiring.
    • Preferred Qualifications:
  • A bachelor’s degree in computer science or a relevant field.
  • At least four (4) years of experience supporting more than 200 users, 2000 computers, and 800+ mobile devices in a networked environment.
  • Proficiency in Service Now helpdesk ticketing system.
  • Experience with Intune and Workspace One MDM environments.
  • Experience in writing technical procedures, documentation, training materials, scope of work, project plans, and status reports.

    • Interested candidates should apply online for immediate consideration by sending their updated resume and contact information via email to

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    Position Requirements
    10+ Years work experience
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