ServiceNow Staff Engineer II

Job Title:

Service Now Staff Engineer II

Block 23

As a Staff Engineer II you'll lead strategic planning for technical solutions, design reliable engineering practices, and maintain technical documentation. Your focus will be on IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management Database (CMDB).

• ITSM: Develop and maintain applications to enhance service delivery.
• ITAM: Track and manage IT assets throughout their lifecycle.
• ITOM: Monitor and manage the health and performance of IT services and infrastructure.
• Lead the strategic planning of a project as it relates to technical solution design.
• Design and implement engineering principles aimed at reliability practices and sound recovery procedures.
• Design transaction specific application performance monitoring metrics that can be captured and passed to business partners.
• Develop and maintain technical documentation, including system configurations and procedures while also ensuring compliance with IT policies, procedures, and industry standards. Develop desktop procedures when needed that others follow.
• Additional responsibilities: As a Service Now developer, focus on ITSM, ITAM, ITOM, and CMDB application development, configuration, and optimization as described in the detailed sections below.
• IT Service Management (ITSM): Develop, configure, and maintain Service Now ITSM applications to streamline and optimize service delivery processes, enhancing user experience and ensuring seamless integration with other IT tools.
• IT Asset Management (ITAM): Manage Service Now ITAM applications to track and manage IT assets, implementing solutions for inventory management and compliance with organizational policies.
• IT Operations Management (ITOM): Leverage Service Now ITOM applications to monitor and manage the health and performance of IT services and infrastructure, automating routine tasks and orchestrating workflows.
• Configuration Management Database (CMDB): Maintain and optimize the Service Now CMDB, managing relationships between configuration items and ensuring data integrity for decision‑making and incident resolution.

• 7+ years of related experience in IT App Support, IT Development, IT Networking, or similar field.
• Bachelor's degree in a related field.
• Previous leadership experience preferred.
• Intermediate to advanced knowledge of general Financial Services or Banking preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced proven experience in leading cross‑functional teams and managing multiple projects simultaneously, including pipeline development and leveraging Azure Dev Ops.
• Advanced ability to see the big picture and align projects with organizational goals, lead and motivate cross‑functional teams, resolve conflicts, address challenges, identify and mitigate risks, and govern intake, technical reviews, and architectural compliance.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

We offer competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge and gain hands‑on experience to help grow your career.

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC. Ameri Home Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. We are committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please email  or call .

When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.