Endpoint Management Engineer; Desktop​/MDM​/VDI​/OS

Are you passionate about revolutionizing technical and healthcare education? Do you seek a vibrant, forward-thinking setting where your impact is valued? If so, we welcome YOU to join our team as the Client Technology Engineer! Make a difference in technical education and healthcare with us!

As a Client Technology Engineer, you will lead the design, development, and maintenance of cutting-edge enterprise end-user technology solutions that elevate business productivity and operational effectiveness in alignment with organizational needs. Your direct involvement in comprehensive projects such as patch management, endpoint security, imaging, scripting, and software deployment will play a pivotal role in enhancing the client technology landscape.

What We Offer:

• Salary:
  Competitive range of $95,000 - $105,000 per year. This range reflects the budgeted compensation for this role. The final offer will depend on experience, skills, and location.
• Tuition Waiver:
  Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off:
  Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance:
  Health, vision, and dental coverage for you and your dependents
• Pet Insurance:
  Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment:
  Eligibility starts first of the month following completing one full month of employment

• Design:
  Architect and implement client endpoint solutions including laptops, desktops, mobile devices, virtual desktops (VDI), and related peripheral hardware.
• Deploy:
  Manage and configure operating systems (Windows/macOS), device images, drivers, and software packages. Support endpoint management platforms (e.g., Microsoft Endpoint Manager/Intune, SCCM, JAMF).
• Security:
  Implement and support device security standards, patch management, encryption, and antivirus tools. Partner with IT security to ensure compliance with security and data protection policies.

• Stability and Reliability:
  Ensure a stable, reliable, and scalable global end-user computing environment with strong performance, maintainability, and recoverability.
• Troubleshooting:
  Address complex technical challenges, troubleshoot issues, and provide solutions that ensure timely resolution in adherence to established Service Level Agreements (SLAs).
• Documentation:
  Maintain documentation for incidents and problems while implementing preventative measures to minimize recurrence. Develop and maintain automation scripts for device provisioning, software deployment, and configuration (e.g., Power Shell).

• Evaluation and Improvement:
  Continuously evaluate and improve client technology infrastructure to enhance user experience, performance, and reliability.
• Collaboration:
  Collaborate with procurement and asset management teams to define hardware standards, manage device lifecycle, inventory, and license tracking.
• Knowledge Sharing:
  Document procedures, technical standards, and knowledge base articles for support teams and end users. Stay informed on emerging technologies, evaluate their relevance, and incorporate new solutions to enhance user experience, streamline operations, and improve organizational effectiveness.

• High School Diploma/GED and a minimum of nine (7) years of experience in client technology or endpoint engineering roles - or - Bachelor’s degree in Computer Science, Information Technology, or related field and five (3) years of experience in client technology or endpoint engineering roles (required)
• Proficiency with Microsoft 365, Windows 11, and macOS platforms
• Experience with client management tools (e.g., Intune, SCCM, JAMF, Autopilot)

SKILLS

• Advanced Knowledge:
  Imaging, patch management, endpoint…