Data Center Manager

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This role will be the technical liaison between the technology teams and the Data Center Environment. You can fix and solve all but the most complex infrastructure issues. As a skilled trouble‑shooter on a wide range of Data Center environment and systems you understand which issues to escalated to the appropriate resolver groups. You build and maintain documentation on technologies you support.

You understand all aspects of the equipment you support. You innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.

You can execute small projects on your own and work with your Direct Management in planning and executing larger local projects. You ensure consistency to all established guidelines and management practices for your employees. Some travel will be involved.

• Basic qualifications:
  
  2+ years experience managing teams, including line management, appraisals, performance reviews, hiring new team members, etc.
• 3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200-1000+ server systems).
• 3-8 years of experience supporting and troubleshooting distributed, N‑Tier applications, software, and operating systems.
• Must have demonstrated expertise in two or more of these areas:
  Systems administration (Linux and/or Windows Servers), Networking (DNS, TCP/IP), Process improvement execution, Examples of an aim to dig into the details of a system or process to solve customer problems, Good interpersonal skills, Strong influencing skills, Work independently, with little direct management, Open to provide after‑hours support as needed, Experience supporting large, Enterprise customers in an Operations environment, Solid understanding of Data Center environment and infrastructure:
  Cabling, Cooling, Power (UPS, Generation), Demonstrated examples of Data Center white space capacity planning, Demonstrate understanding of Organizational Change.
• Your team’s responsibilities will include:
  Act as technical liaison for our technical teams;
  Understand internal customer problem and provide technical solution in timely manner;
  Understand customer urgency and sensitivity of problem;
  Strong verbal and written communication skills;
  Ability to speak confidently and communicate clearly with internal customers;
  Work well with demanding customer environment and delight customer;
  Strong consistency to process and be process champion;
  Installation, monitoring, maintenance, support, and optimization of all production server hardware, software;
  Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status;
  Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution;
  Assist with server operating system and application upgrades, bug fixes and patching;
  Working on standardization projects for both hardware and software under the Oracle technology stack, while providing consistent system uptime as encouraged in an IaaS environment;
  Ability to quickly learn new technologies and keep up with the latest technologies;
  Advanced knowledge of network architecture and protocols;
  Experience with enterprise administrative scripting using a major scripting language (Power Shell, Bash, Perl, etc.);
  Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management;
  Highly service‑oriented, reliable, responsible, self‑motivated, and enthusiastic;
  Superb communication skills and ability to communicate effectively professionally with a diverse group of customers and staff;
  Experience providing client‑facing, direct customer support and service;
  Ability to connect with all levels of an organization in a professional, and tactful manner;
  Ability to work efficiently in multi‑functional teams or inventively and independently as an…