Desktop Support Technician

• We are seeking a skilled Desktop Support Technician to provide onsite technical support across multiple local locations.
• The technician will be responsible for troubleshooting hardware and software issues, setting up and configuring desktop systems, and providing general IT support to employees.
• This is a field-based role that requires travel between company locations to ensure smooth operation of all desktop and network-related systems.

Key Responsibilities :

• Onsite Technical Support :
  Provide hands-on support for desktop computers, laptops, printers, and other office equipment.
• Diagnose and resolve hardware, software, and networking issues for end-users in a timely manner.
• Set up, install, and configure workstations, including operating systems, software applications, and peripheral devices.

User Support and Troubleshooting :

• Assist users with technical problems related to desktops, laptops, and mobile devices.
• Resolve issues related to Microsoft Office, email clients, VPN access, and other business-critical applications.
• Provide support for network connectivity issues, printers, and other office IT equipment.

Travel Between Locations :

• Regularly travel between multiple local offices to provide onsite IT support as needed.
• Coordinate with local site managers to prioritize and address support tickets based on urgency and business needs.
• Maintain inventory and equipment at each location, ensuring all hardware is functional and properly configured.

Setup and Configuration :

• Install, configure, and troubleshoot hardware such as desktops, laptops, printers, and network devices.
• Manage user accounts, permissions, and access in accordance with company policies.
• Assist in the deployment and setup of new systems, including imaging, patching, and testing hardware before deployment.

Preventive Maintenance and Updates :

• Perform routine maintenance and updates on all desktop systems and peripherals to ensure optimal performance.
• Manage software updates and security patches to keep systems compliant with company security protocols.

Documentation and Reporting :

• Maintain detailed records of support activities, configurations, and inventory for each location.
• Ensure all service tickets are logged and resolved in the company’s IT ticketing system.
• Provide feedback and suggestions for improving IT services and processes.

Skills and Qualifications :

• Proven experience as a Desktop Support Technician or similar role.
• Strong knowledge of Windows and Mac OS environments, along with familiarity with desktop hardware and software troubleshooting.
• Experience with Microsoft Office 365 , Active Directory, and VPN setup and support.
• Basic understanding of networking, including TCP / IP, DNS, and DHCP.
• Excellent problem-solving skills with the ability to troubleshoot hardware, software, and network issues.
• Strong communication skills with the ability to explain technical concepts to non-technical users.

Other Requirements :

• Ability to travel to multiple local locations regularly (valid driver's license required).
• Strong customer service orientation and ability to work independently.
• Flexibility to respond to urgent support requests across locations.

Desktop Support Technician
• Phoenix, AZ, US