Jira & Confluence Migration Specialist

Overview

Position Overview:

We are seeking an experienced Jira & Confluence Migration Specialist to lead the migration of our Atlassian tools (Jira and Confluence) from a Data Center environment to Atlassian Cloud (SaaS). The ideal candidate will have hands-on experience in planning, executing, and managing similar migrations, with a deep understanding of Atlassian tools, cloud architecture, and best practices for ensuring a seamless transition.

This role requires strong technical expertise, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.

• Provide support for on-call escalations and perform root cause analysis of given issues.
• Independently resolve tickets within agreed SLA of ticket volume and time.
• Adhere to quality standards, regulatory requirements, and company policies.
• Work on value-adding activities such as knowledge base updates & management, training freshers, coaching analysts.
• Ensure a positive customer experience and CSAT through First Call Resolution and minimizing reopened/rejected cases.

• Proven experience in migrating Jira and Confluence from Data Center to Atlassian Cloud (SaaS).
• Deep understanding of Jira and Confluence architecture, configurations, and administration.
• Hands-on experience with Atlassian migration tools (e.g. Jira Cloud Migration Assistant, Confluence Cloud Migration Assistant).
• Strong knowledge of Atlassian Cloud features, limitations, and best practices.
• Familiarity with third-party plugins and their compatibility with Atlassian Cloud.
• Experience with user management, including SSO and integration with identity providers (e.g., Okta, Azure AD).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills, with the ability to work with technical and non-technical stakeholders.