Director of Support Services

We are currently seeking an experienced Technology Leadership Professional to join our team as Director of Support Services. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.

• Leading IT Projects for Clients
• Leading all Support Staff
• Managing Help Desk Services and Deliverables
• Working with End-Users and Vendors to support applications and environments
• Working with Client Stakeholders on strategy and vision
• Meeting regularly with Clients and attend Client meetings and engaging Executive Management
• Supporting Client initiatives remotely and on-premise
• Routine network maintenance in various Microsoft environments
• Maintenance of Active Directory environments including Group Policies
• Deployment of Infrastructure improvements on Client environments
• Assist in maintaining and deploying Office 365 Environments
• Assist in maintaining and deploying Client applications and environments
• Leading initiatives for researching and deploying new applications

• Five years or more of IT support experience is preferred
• Two years or more of IT leadership experience is preferred
• Solid experience in Support Services management roles is preferred
• Two Years of experience with Desktop Management is preferred
• Office 365 experience is preferred
• Experience with Microsoft Active Directory is preferred
• A Degree in Information Technology or Business Management is preferred
• Having a worked in a highly motivated, fast-paced, critical support role
• An excellent reputation for support to end-users and leading teams
• Excellent decision making and critical-thinking skills
• An ability to work in a fast-paced and quickly changing environment
• Excellent organizational and communication skills are required
• Ability to meet deadlines with Projects and Assignments
• Ability to learn and support new technologies and train others
• Some regional travel maybe required – all expenses paid
• Participate in an on-call rotation schedule
• Must be an energetic and highly motivated self-starter
• Must be self-motivated and have a positive attitude
• Must be detail oriented
• Must have the ability to multi-task
• Must have excellent oral and written communication skills
• Must have the ability to communicate effectively with others

An organization’s business model means everything; to Crossroads it means sound decisions, satisfied customers, and long-term revenue. Our business model is designed to anchor a sound foundation of job security, customer loyalty, and sound practices in areas of core competency. For our team members, it means a solid foundation for personal and professional growth and job security.

• Above average performance review wage Increases
• Teams of seriously awesome people
• Seriously awesome work atmosphere
• Industry competitive salary based on education, capability, and experience.
• Prescription Coverage
• Vision Coverage
• Short-Term Disability
• 401K Retirement Plan
• Paid Time Off
• Paid Training and Certification Testing

Crossroads Technologies, Inc. is a leading provider of Consulting, IT Management, Outsourcing, Integration, and Hosting services to a vast cross-section of Industries throughout the United States. Crossroads has been a staple in technology services since 1996. We are a customer-centric organization with focus on building and maintaining relationships with customers and delivering the highest level of customer service to our clients.

• Be part of professional team in a laid back, relaxed, business atmosphere.
• Bring together unique skill sets that drive innovation and promote customer satisfaction.
• We are a place to call home, where you can utilize your unique skill sets in an environment where forward thinking ideas are encouraged and put into motion to positively impact relationships.
• You can settle in with an organization that has a proven track record for sound business decisions and solid business foundations since 1996.
• You can contribute to an environment that promotes personal and professional growth as well as rewards hard work and continued success