Technical Analyst

About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions.

We believe in working collaboratively with our clients and employees to achieve success.

Technical Analyst

Phoenix, AZ (Onsite)

Onsite / Contract (Only W2)

We are seeking a detail-oriented Technical Analyst with strong analytical, reporting, and data processing expertise. The ideal candidate will have hands‑on experience with SQL databases, dashboarding tools (Power BI/Tableau), and programming languages such as Python, R, or Java. This role focuses on transforming complex data into actionable insights and ensuring accurate, automated reporting across business units.

• Design, implement, and maintain reliable reports and dashboards from multiple data sources. Distribute reports on a recurring basis to stakeholders.
• Transform raw data into structured, functional formats for analytics, reporting, and visualization. Apply NLP, regex, and data cleaning techniques as needed.
• Develop solutions to automate manual processes such as data entry, validation, and integration.
• Utilize Service Now modules (Incident, Problem, Change, Knowledge, ITOM, ITAM) to support IT service management workflows.
• Analyze large datasets to identify trends, patterns, and actionable insights. Produce clear, understandable reports and dashboards for technical and non‑technical stakeholders.
• Work closely with business teams, IT, and analytics teams to understand requirements, provide solutions, and improve reporting capabilities.

• Strong hands‑on experience with SQL, preferably in Microsoft SQL Server.
• Proficiency in dashboarding tools such as Power BI or Tableau.
• Knowledge of programming languages:
  Python, R, or Java.
• Experience with data cleaning, transformation, and integration, including NLP and regex techniques.
• Solid understanding of ITIL or ITSM best practices.
• Experience with Service Now modules is highly preferred.
• Strong analytical, problem‑solving, and critical thinking skills.
• Ability to work with large datasets and translate insights into actionable business decisions.

• Knowledge of DAX (Data Analysis Expressions) in Power BI or Excel.
• Prior experience in data automation, scripting, or ETL processes.
• Familiarity with integrating SQL queries into automated reporting pipelines.