GCS Managed Account Coordinator II

Join to apply for the GCS Managed Account Coordinator II role at Konica Minolta Business Solutions Canada
.

Konica Minolta currently has an exciting opportunity for a GCS Managed Account Coordinator II
. The Managed Account Support Coordinator II position will provide high-level account service management to the largest, most complex domestic and global engagements/clients supported by Konica Minolta Global Client Services. This position focuses on onboarding activities and ongoing account maintenance and management, working with the account team post‑award to plan, document and develop strategies for rollout and aftermarket support.

• Participate in client discovery sessions to understand requirements regarding deployment, incident and/or solution management
• Compile Managed Account implementation documentation for dispatched technical engineers (Deployment Guide, Program Support Guide, Operations Guide, email communication templates, etc.)
• Communicate program‑specific requirements and procedures to local (domestic or global) installing teams for deployment of new hardware and/or solutions and services
• Compile processes/procedures/curriculum using approved templates for internal operational team members to support ongoing break/fix hardware and solutions incident requests for each supported client
• Compile processes/procedures/curriculum using approved templates for internal operational team members to support ongoing IMAC‑D requests (Install, Move, Add, Change, Delete) for each supported client
• Reconcile customer fleet assets using multiple data sources and provide fleet reporting
• Provide status updates to internal and external stakeholders utilizing multi‑media
• Initiate improvement plans for active projects; perform continuous follow‑up and track project to completion
• Understand customer contract and applicable SLAs – work with customer and account team to operationalize contract requirements
• Enforce contractual SLA obligations by monitoring incident activity; work with local service teams to resolve escalations
• Participate in development and distribution of monthly/quarterly service metric reporting, linking data from different sources (client system, KM system, fleet tool reporting, etc.)
• Participate in onsite or remote PAR (Periodic Account Reviews) presentations as required
• Complete projects and tasks as assigned by management

• High school or equivalent; BS or BA preferred
• Minimum 3 years of customer service and project coordination experience
• Experience working in team environments and closely with high‑level client stakeholders
• Proven track record in problem solving and business process design
• Outstanding presentation skills – verbal and written
• Excellent verbal and written communication skills, including platforms
• Knowledge of systems and applications used to support coordination efforts
• Good understanding of business process workflows
• Good customer service and interpersonal skills
• Good time management skills
• Ability to problem solve and perform advanced troubleshooting with minimal assistance
• Proficient computer skills – Microsoft Office, Word, Excel, PowerPoint (Access/SQL preferred)
• Basic foundational understanding of ITIL process framework
• Positive attitude and collaboration with other team members
• Detail oriented and excellent organizational skills
• Ability to assess workload and prioritize tasks based on urgency
• Basic networking knowledge
• Basic troubleshooting skills
• Ability to multi‑task in a fast‑paced environment
• Occasional travel possible

Konica Minolta Business Solutions’ journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive intelligent connected workplace portfolio. Its business technology offerings include IT services, intelligent information management, video security solutions, managed print services, office technology, and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrated “20 Years of Excellence, Innovation and Impact.” Konica Minolta continues to lead the way in digital commercial printing and is recognized for its industry leadership, innovation, and commitment to excellence.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd.

is an equal opportunity employer.