IT Manager - CRM Development

Overview

We are seeking an experienced and collaborative IT Manager to lead our 14-person CRM development team supporting a critical Student CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management - ideal for a candidate with deep Microsoft Dynamics 365 CE expertise who thrives in a solution-driven, respectful, and communicative culture.

Title: IT Manager - CRM Development
Location: Phoenix, AZ (in-office)

We are seeking an experienced and collaborative IT Manager to lead our 14-person CRM development team supporting a critical Student CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management - ideal for a candidate with deep Microsoft Dynamics 365 CE expertise who thrives in a solution-driven, respectful, and communicative culture.

• Lead a cross-functional team of developers, BAs, QA, and support staff delivering CRM solutions that serve thousands of internal and external users
• Oversee the architecture and delivery of Dynamics 365 CE (Sales/Customer Engagement) features, integrating with custom .NET applications and Azure-based services
• Divide and assign team responsibilities, while providing coaching and performance development (1:1s, reviews, career pathing)
• Partner with internal stakeholders - including VPs and business unit leaders - to gather pain points and translate them into CRM solutions
• Guide team on best practices for data storage, automation, and platform scalability across a recently migrated cloud-based Dynamics environment
• Provide oversight to light technical support staff who manage user configuration and system issues, ensuring effective escalations
• Participate in solution design and, where needed, assist with proof of concept development to set technical direction
• Promote collaboration and productivity in a team of high performers, balancing a light- and heavy-touch leadership style
• Maintain documentation and ensure systems are secure, compliant, and aligned with organizational IT policies

• Bachelor's degree in IT, Computer Science, or related field
• Deep experience with Microsoft Dynamics 365 CE, including configuration, architecture, and business process implementation
• 5+ years in IT leadership, including experience managing mid-sized technical teams
• Strong communication skills, with a proven ability to influence both technical teams and senior business stakeholders
• Experience in a hybrid cloud/on-prem environment; recent cloud migration experience is a plus
• Understanding of full SDLC, Agile environments, and project delivery best practices
• Proven ability to manage personalities, encourage collaboration, and maintain a high-performing team culture
• Ability to evaluate architecture needs and lead CRM modernization or process optimization efforts
• Certifications in Microsoft Dynamics, Azure, or Agile/Scrum methodologies preferred

To find more great tech-centric jobs, please visit

• Mid-Senior level

• Full-time

• Information Technology
• Industries:
  Computer and Network Security, IT System Custom Software Development, and IT System Design Services

Referrals increase your chances of interviewing at Phoenix Staff, Inc. by 2x

Get notified about new Information Technology Manager jobs in Phoenix, AZ.

For more opportunities, visit