Senior Manager, Learning, Development and Culture

Who We Are

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world's largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues. Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

This position is responsible for advising and actioning the enterprise-level learning and development strategy for Make-A-Wish (MAW) leaders, employees, and other target audiences. This individual will build and scale mission‑aligned leadership experiences, leveraging digital solutions, to develop the skills and mindset to lead at all levels. This position will design and deliver programs and solutions that build culture, belonging, and community across the National Office and full enterprise, with a strong focus on inclusive learning experiences that align with organizational goals and annual cycle plans.

The individual will be a thought leader, partnering with cross‑functional teams and enterprise leaders on key learning initiatives (e.g., Change Management, Inclusive Leadership, Leadership Development, Strategic Planning). This role will influence the adoption of enterprise-wide learning strategies and succession-focused capabilities across diverse stakeholders, often without direct authority. This position will be responsible for leading a learning solutions design expert and working collaboratively with the People (HR) and Strategy Teams, as well as colleagues across the enterprise, to assess, identify, and execute on organizational learning needs.

The individual will be accountable for developing enterprise-level leadership competencies, advancing culture, and delivering scalable, innovative learning and development initiatives across the full enterprise.

• Demonstrated ability to collaborate to build and execute learning strategies across multiple departments, geographies, and stakeholders.
• Experience directly leading others.
• Experience leading and influencing others without direct authority, and across geographically dispersed groups.
• Demonstrated ability to organize and prioritize work and make timely decisions.
• Ability to manage multiple large-scale projects coordinating both internal and external resources.
• Creative instructional design and development capabilities.
• Exceptional facilitation and training delivery skills.
• Strong communication and relationship management skills.
• Excellent writing and editing skills, and strong attention to detail.
• Demonstrated critical thinking and solutioning skills.
• Operate effectively and with agility in a fast‑paced environment.

• Identify and assess future and current organizational learning needs by building partnerships, gathering input from key organizational stakeholders, and provide recommendations and creative solutions based upon findings.
• Align Culture and Learning by integrating the principles of psychological safety and inclusion.
• Provide coaching and mentoring to emerging leaders, in partnership with HR Business Partners.
• Collaborate across the People/HR team to promote and build workplace optimization through various tools and programs (ex, LMS, change management, leadership development programs).
• Research, effectively design, develop, and continuously refine customized training content in multiple modalities (e.g. blended, virtual instructor‑led, e‑learning, guides, and resource materials).
• Evaluate L & D requests from other groups/departments, determine approach and measures of success, etc.
• Facilitate learning programs, courses, and workshops, across the National Office and Chapters.
• Evaluate existing learning solutions for efficiency,…