Manager | Chase Field

Salary: 65,000/yr

Location: Chase Field Phoenix, AZ

Schedule: No two weeks look the same at Chase Field and that’s part of the excitement! We support MLB games, concerts, and special events, this position requires flexibility. You can expect a mix of evenings, weekends, holidays, and event driven shifts throughout the year.

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants;

iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

As a Premium Manager, you will be responsible for leading your team members in creating unforgettable experiences at Chase Field, home of the Arizona Diamondbacks.

• Lead hourly team members in all Premium departments:
  Catering, Clubs, Suites, and In-Seats.
• Supervise opening and closing procedures related to location readiness, staffing, sanitation, and operation documentation.
• Conduct pre-shift meetings with Premium team members to communicate event-specific goals, specials, and company updates.
• Ensure excellent guest experience; resolve guest concerns or feedback promptly.
• Address team performance issues, corrective action, and counseling.
• Develop and lead employees through performance management and mentorship programs.
• Maintain positive guest relationships including obtaining regular feedback through event oversight and executing show quality standards across all areas of the Premium department.
• Promote a positive work environment through hiring/selection of team members, maximizing productivity and morale through team engagement, and maintaining appropriate staffing levels per business needs.
• Collaborate with other departments to ensure efficient operations.
• Enforce safety standards and food safety compliance including proper food handling, cross contamination prevention, equipment usage, cleanliness, and maintain safe food temperatures.
• Oversee inventory management by managing stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs.
• Assist with and oversee department inventory counts daily and monthly; participate in month end inventory procedures.
• Complete post-event reconciliation, polling, tip payments, and daily payroll for employees.
• Assist with accurate labor forecasting and labor efficiency; complete accurate event planning and scheduling of hourly employees.
• Ensure compliance with Levy policies, procedures, and Core Signatures.
• Other duties as assigned.
• Support other Levy locations/properties as needed.

• 2+ years of experience in food and beverage and/or sports & entertainment; 2+ years in supervisory role preferred.
• Bachelor’s degree in hospitality management or equivalent preferred.
• Requires knowledge of food safety, sanitation, and responsible alcohol service.

• Excellent communication and computer skills are needed, including knowledge of MS office products.
• Ability to prioritize and multi-task effectively; strong organizational skills.
• Effective communication skills, both written and verbal.
• Excellent computer skills including proficiency in Microsoft office, Inventory, and POS systems.
• Serv Safe Alcohol Certification, Serv Safe Manager food handler certification, and/or Title 4 Manager Certificate may be required.
• Ability to work a flexible schedule including nights, weekends, and holidays based on event needs.

• Ability to stand and walk for prolonged periods, ascend and descend stairs
• E…