Banquet Captain

Education Level High School or G.E.D.
* Cultivating a positive teamwork environment.
* Being efficient with time at work.
* Communicating effectively with management, co-workers, and guests.
* Being flexible.
* Maintaining integrity in all conversations and actions.
* Consistently reporting to work on time prepared to perform duties of position.
* Following internal procedures and external regulations; and reporting issues to management.
* Ability to perform all operational positions within the banquet operations.
* Participate in and lead department meetings.
* Process banquet checks accurately and efficiently for payment.
* Assist with banquet staff weekly schedule.
* Assist management, staff and organizers with planning the layout and logistics of events.
* Delegate duties to servers and oversee activity throughout events.
* Supervise setup and service of food and beverages.
* Confirm setup of event spaces according to customer specifications prior to event including moving. furniture and general clean-up if necessary;
* Communicate customer needs to kitchen staff.
* Maintain a professional, neat and well-groomed appearance.
* Train and develop catering servers using existing training materials.
* Meet and greet clients contacts.
* Venue layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation, price ranges, and dress code.
* Communicating to staff in pre-function meetings all specific set-up needs of buffets, receptions, and overview of daily events.
* Bill the guest main contact following banquet event order requirements.
* Team Member handbook: enforce and adhere to The Arizona Biltmore Golf Club policies.
* Maintain complete knowledge of:
All menu selections available in banquet and restaurant.
* Conform with all safety standards and use of all appropriate safety equipment.
* Performs other duties, as assigned.
* High school diploma or general education degree (GED).
* Minimum two years catering operations or banquet experience, or relevant experience, preferably in a lead of supervisor capacity.
* Able to be flexible when taking on tasks, prioritizing as necessary, and in handling situations
* Strong organizational and time-management skills
* Strong written and verbal communication
* Able to learn quickly when faced with new problems and challenges
* Is easy to approach; enjoys interacting with co-workers, and guests/members as required
* Ability to multi-task
* Remains calm under pressure
* Skilled at active listening, retaining knowledge and acting upon it
* Open to change
* Enjoys working hard; is action oriented and full of energy
* Ability to use event management application
* Proficient in MS Office Suite
* Ability to use employee self-service on company’s human resources/payroll database
#J-18808-Ljbffr