Banquet Server

Summary of Position

The Banquet Server is responsible for providing an exceptional service experience during food and beverage events.

• Set up of room as directed by Banquet Captain
• Complete necessary side work as assigned
• Attend pre‑shift and pre‑function meetings as well as all service staff meetings
• Greet and respond to guests
• Maintain general ballroom cleanliness
• Serve and clear courses as specified by captain per the Banquet Event Order (BEO)
• Service maintenance throughout program
• Breakdown and clean up after guest departure and closing

Education: High School Diploma or equivalent preferred.

Experience: 1 year high‑volume experience preferred.

Certificates or Licenses: Maricopa County Food Service Worker Certification and Arizona Title IV Alcohol Certification.

• Knowledge of and ability to abide by and enforce Maricopa County Health Food regulation and state, federal and corporate liquor regulations.
• Ability to lift and carry trays of up to 40 pounds through crowded rooms.
• Basic knowledge of table settings and service etiquette.
• Ability to listen, effectively accomplish task, and speak clearly.
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

• Behaves ethically
• Communicates effectively:
  Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language sufficient to understand menus, knows ingredients in food prepared, and to communicate with guests and service team.
• Professional Appearance:
  Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious).

This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Entry level

Part‑time

Management and Manufacturing

Hospitality