In-Room Dining Coordinator; Part-Time Arizona Biltmore

Overview

Welcome to Pyramid Global Hospitality
, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays.

The company is committed to ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in hospitality or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Our Property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This 39-acre property reopened in May 2021 after a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65  water slide.

Arizona Biltmore is a LXR Hotel & Resort by Hilton, offering Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook.

In-Room Dining Coordinator
, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's ongoing effort to deliver outstanding guest service and financial profitability.

This Includes But Is Not Limited To

• Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner.
• Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
• Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items.
• Take guest food and beverage orders and input orders in appropriate point-of-sale system.
• Reconcile check upon delivery of order, including verifying check totals, gratuity disbursement, and managing the cash drawer and house bank in accordance with established accounting guidelines.

This is a part-time position and you must have availability to work days, nights, weekends, and holidays. Work schedule will be Sunday - Thursday.

Experience

Must possess basic math skills, good telephone etiquette, good handwriting skills, work well under pressure, be detail oriented and possess the ability to multi-task.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.