Resort Sommelier Arizona Biltmore

Overview

Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' water slide.

Arizona Biltmore is a LXR Hotel & Resort by Hilton, offering bespoke service and personal adventures. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about Arizona Biltmore on the hotel website, Instagram, and Facebook.

We are looking for a highly motivated and energetic person with a passion for wine service to join our team as a Sommelier. As the Resort Sommelier, you will be responsible for curating an exceptional wine program, providing outstanding guest experiences, overseeing the wine inventory, and conducting training sessions for staff to elevate service standards. This role is integral to enhancing the overall dining experience and ensuring the resort’s wine program remains world-class.

Wine Program Management

• Develop and maintain an exceptional wine list that complements the resort’s cuisine and guest preferences.
• Source and order wines from reputable distributors, ensuring a diverse selection of high-quality offerings.
• Establish relationships with wine suppliers and negotiate pricing to maintain cost efficiency.

Training And Staff Development

• Conduct regular training sessions for front-of-house staff to enhance their wine knowledge and service skills.
• Educate staff on wine pairings, regions, varietals, and service techniques to ensure consistent guest satisfaction.
• Provide ongoing mentorship and support to staff to foster confidence and expertise.
• Stay current on trends, regions, and innovations to keep program up to date.

Guest Interaction And Experience

• Actively engage with guests to recommend wines that enhance their dining experience.
• Host wine tastings, pairing events, and special dinners to promote the wine program and create memorable guest experiences.
• Address guest inquiries and concerns related to the wine program promptly and professionally. Work with Marketing team on promotions and activations.

Inventory Management

• Oversee inventory, ensuring proper storage conditions and stock levels are maintained.
• Conduct regular inventory checks and reconcile records to ensure accuracy.
• Monitor and analyze sales data to refine wine offerings and maintain a balanced inventory.

Compliance And Quality Assurance

• Ensure all wines are…