Banquet Captain

* This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others*

The Banquet Captain is responsible for handling all aspects of food and beverage functions including preplanning, supervision of staff during set-up/service/breakdown and administrative duties.

• Plan daily and weekly banquet functions.
• Coordinate interaction with other departments and clients.
• Supervise staff to include set-up and breakdown.
• Administer duties to include banquet check preparation, disciplinary documentation; functions review sheets and labor forecasts.
• Coordinate successful timing of events according to the guest needs and overall Arizona Grand Resort standards.
• Train new team members.
• Attend all required meetings.
• Supervise maintenance of ballroom.
• Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.
• Other tasks as assigned by Banquet Managers or Director of Banquets.

Education: High School Diploma or equivalent preferred.

Experience: 2 years of banquet supervisory experience required.

Certificates or Licenses: Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

• Knowledge of and ability to abide by and enforce Maricopa County Health Food regulations and state, federal and corporate liquor regulations.
• Ability to perform all of the basic functions of the banquet server
• Extensive knowledge of food and beverage preparations, service standards, guest relations, and general etiquette
• Ability to move in tight quarters effectively and quickly to monitor and supervise line staff
• Ability to make quick and accurate decisions
• Ability to listen, effectively accomplish task, and speak clearly.
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

• Behaves ethically
• Communicates effectively:
  Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language sufficient to understand menus, knows ingredients in food prepared, and to communicate with guests and service team.
• Professional Appearance:
  Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious).

This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.